At a Glance
- Tasks: Analyse customer data and provide insights to enhance service quality.
- Company: Join GlobalLogic, a leader in digital engineering and innovation.
- Benefits: Enjoy health plans, gym discounts, and a supportive work culture.
- Other info: Flexible working options and opportunities for career progression.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Fluent in French and English with strong communication skills.
The predicted salary is between 23400 - 28600 £ per year.
Customer Service & Contact Center Operations
Experience 1-3 years
Location United Kingdom - London
Skills Communication, Market & Customer Research
Apple RTI: RTI stands for Real time incidents, Project ensures Maps data is current and up to date per real time.
Requirements
- 0-2 years of Experience as French Translator / French Specialist
- Should be A2/B1 certified
- Must be Flexible with Rotational Shifts & weekoffs (365 days , 24/7 support)
- Hours of work 9am to 6pm (40 hours per week) on shift rota 5 days a week, including weekends and Bank Holidays
- Excellent Communication Skills in both French and English (Read, Write , email etiquette )
- Have a good understanding of all forms of public transport
- Skilled researcher and comfortable using a variety of online sources in various languages.
- Keen attention to detail.
- Self-motivated.
- QGIS skills are preferable.
- Second language (Good to have either German or Spanish).
- 1 year technical support or other problem solving experience preferred, not necessary
- Able to maintain a positive attitude and attention to detail when performing repetitive tasks
- Adaptable and able to learn new projects and processes
- Good Judgment and Decision Making Capability
- Educational background : Any Graduate
- Customer service background (Communications team), but not necessary.
- Job responsibilities
- Job Responsibilities
- Should be able to Read, write provided text in recommended format
- Should be Strong in French & English Grammar: Articulation, Sentence Structure
- Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
- Strong Web-Research ability: Analyzing and interpreting patterns and trends. Recording findings by taking written notes and using appropriate software
What we offer
Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value.
We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career.
Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs.
You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages.
We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.
Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart.
We also love to stay social with trips to the zoo, quiz nights, sports events, theatre trips and much more.
We are an equal opportunities employer.
It is our policy to promote an environment free from discrimination, harassment and victimisation, and we actively welcome applications from people with a disability or long-term health condition.
As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for this vacancy.
We are committed to providing reasonable adjustments.
If you require any adjustments for the application process, the interview, or the job itself, or if you need this information in an accessible format, please contact uki-careers@globallogic. com .
About Global Logic
Global Logic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies.
Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences.
Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
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Digital Analyst IRC301356 employer: GlobalLogic
At GlobalLogic, we pride ourselves on being an exceptional employer, fostering a culture of inclusivity and empowerment that allows our employees to thrive. With a focus on professional growth, we offer opportunities for skill development in cutting-edge technologies within the dynamic field of digital engineering, particularly in financial services. Our collaborative environment encourages innovation and values diverse perspectives, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Analyst IRC301356
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GlobalLogic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GlobalLogic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Analyst IRC301356
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GlobalLogic:Your cover letter is your chance to shine! Tell us why you want to work at GlobalLogic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GlobalLogic!
How to prepare for a job interview at GlobalLogic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
