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For Companies At a Glance
- Tasks: Provide 1st line technical support and manage product escalations for clients.
- Company: GlobalLogic is a leading digital engineering partner, transforming industries since 2000.
- Benefits: Enjoy hybrid work, continuous learning opportunities, and a culture prioritising balance and flexibility.
- Why this job: Join a supportive team, work on impactful projects, and develop your skills in a dynamic environment.
- Qualifications: Fluent in German and English; GIS knowledge preferred but not required; customer service experience is a plus.
- Other info: Comprehensive training provided; no prior experience necessary.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Technical Support (1st Line Escalations) – German & English Speaking – Graduate/Early Careers opportunity
Permanent
Hybrid – 3 days a week onsite in London (City) 2 days remote
The Role
Working with one of our clients, a huge player in the technology and mapping sector, you will you will be working in an established team, with one of our clients who is a huge player in the technology and mapping sector. You will be part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's.
We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/write fluent German and English and ideally have strong GIS knowledge. It would be useful if you have any customer service or 1st line technical support experience, but this is not necessary as you will be provided with extensive training for the role.
Skills and Experience:
- Fluent in German and English (ideally A2/B1 certified)
- Have a good understanding of all forms of public transport, especially navigation for transit and traffic.
- Ability to carry out online research, comfortable using a variety of online sources in German and English.
- Keen attention to detail.
- QGIS (Geographic Information System) skills or a degree in Geographic Information Systems or similar
- Able to maintain a positive attitude and attention to detail when performing repetitive tasks and adaptable and able to learn new projects and processes
- Good Judgment and decision making Capability
- Some technical support or other problem solving experience preferred, not necessary
- Customer service background, ideal but not necessary.
Job Responsibilities
- Should be Strong in German & English Grammar: Articulation, Sentence structure – Should be able to Read, write provided text in recommended format
- Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
- Strong Web-Research ability: Analysing and interpreting patterns and trends.
- Recording findings by taking written notes and using appropriate software
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
What we offer at GlobalLogic
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
Technical Support (1st Line) - German Speaking - Graduate/Early Careers employer: GlobalLogic UK&I
Contact Detail:
GlobalLogic UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support (1st Line) - German Speaking - Graduate/Early Careers
✨Tip Number 1
Brush up on your German and English grammar skills. Since the role requires strong articulation and sentence structure, being fluent in both languages will help you stand out during the interview process.
✨Tip Number 2
Familiarise yourself with Geographic Information Systems (GIS) and QGIS. Even if you don't have formal experience, showing a keen interest and basic understanding can demonstrate your commitment to the role.
✨Tip Number 3
Practice your web research skills. The job involves analysing and interpreting data from various online sources, so being comfortable with this will give you an edge in the selection process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully navigated challenges, even if they are not directly related to technical support.
We think you need these skills to ace Technical Support (1st Line) - German Speaking - Graduate/Early Careers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both German and English, as well as any relevant experience or education related to Geographic Information Systems (GIS). Even if you lack direct experience, emphasise transferable skills from customer service or problem-solving roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn and adapt, and how your background aligns with the responsibilities outlined in the job description. Be sure to include specific examples of your attention to detail and ability to work in fast-paced environments.
Showcase Your Research Skills: Since the role requires strong web-research abilities, consider including a brief example in your application that demonstrates your capability to analyse and interpret data. This could be a project or task where you successfully gathered and presented information.
Proofread for Language Proficiency: Given the importance of grammar and articulation in both German and English, ensure that your application is free from spelling and grammatical errors. You might want to ask a friend or use language tools to double-check your writing before submission.
How to prepare for a job interview at GlobalLogic UK&I
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills. Be prepared to demonstrate your ability to articulate thoughts clearly in both languages during the interview.
✨Familiarise Yourself with GIS Concepts
Even if you don't have extensive experience, having a basic understanding of Geographic Information Systems (GIS) will be beneficial. Research common terms and concepts related to GIS to show your enthusiasm for the field.
✨Showcase Your Customer Service Mindset
Even if you lack direct experience, think of examples from your past where you've provided excellent service or support. Highlight your problem-solving skills and how you can maintain a positive attitude in challenging situations.
✨Prepare for Technical Scenarios
While you will receive training, it's helpful to think about potential technical issues you might encounter in a 1st line support role. Prepare to discuss how you would approach troubleshooting and resolving customer queries effectively.
