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For Companies At a Glance
- Tasks: Coordinate product escalations and ensure timely resolutions for clients in a dynamic tech environment.
- Company: GlobalLogic is a leading digital engineering partner, transforming industries with innovative solutions since 2000.
- Benefits: Enjoy hybrid work flexibility, continuous learning opportunities, and a supportive, inclusive culture.
- Why this job: Join a team that values creativity and problem-solving while working on impactful projects that shape the future.
- Qualifications: Fluent in German and English; GIS knowledge preferred but not required; customer service experience is a plus.
- Other info: Comprehensive training provided; no prior experience necessary.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Escalations Coordinator Support – German & English Speaking – Graduate / Early Careers opportunity
London – City
Permanent
Hybrid – 3 days a week onsite, 2 days remote (Once training is complete)
The Role
Working with one of our clients, a huge player in the technology and mapping sector, you will you will be working in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's.
We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/write fluent German and English and ideally have strong GIS knowledge. It would be useful if you have any customer service or 1st line technical support experience, but this is not necessary as you will be provided with extensive training for the role.
Skills and Experience:
- Fluent in German and English (ideally A2/B1 certified)
- Have a good understanding of all forms of public transport, especially navigation for transit and traffic.
- Ability to carry out online research, comfortable using a variety of online sources in German and English.
- Keen attention to detail.
- QGIS (Geographic Information System) skills or a degree in Geographic Information Systems or similar
- Able to maintain a positive attitude and attention to detail when performing repetitive tasks and adaptable and able to learn new projects and processes
- Good Judgment and decision making Capability
- Some technical support or other problem solving experience preferred, not necessary
- Customer service background, ideal but not necessary.
Job Responsibilities
- Should be Strong in German & English Grammar: Articulation, Sentence structure – Should be able to Read, write provided text in recommended format
- Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
- Strong Web-Research ability: Analysing and interpreting patterns and trends.
- Recording findings by taking written notes and using appropriate software
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
What we offer at GlobalLogic
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
Escalations Coordinator Support - German Speaking - Graduate/Early Careers opportunity employer: GlobalLogic UK&I
Contact Detail:
GlobalLogic UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escalations Coordinator Support - German Speaking - Graduate/Early Careers opportunity
✨Tip Number 1
Brush up on your German and English language skills, especially focusing on grammar and articulation. Since the role requires strong communication in both languages, being able to express yourself clearly will set you apart.
✨Tip Number 2
Familiarise yourself with Geographic Information Systems (GIS) and tools like QGIS. Even if you don't have formal experience, showing a proactive interest in these areas can demonstrate your commitment and readiness to learn.
✨Tip Number 3
Develop your web research skills by practicing how to analyse and interpret data from various online sources. This will be crucial for the role, as you'll need to gather information efficiently and accurately.
✨Tip Number 4
Prepare to showcase your problem-solving abilities, even if they come from different experiences. Think of examples where you've had to adapt quickly or resolve issues, as this will highlight your potential in a fast-paced environment.
We think you need these skills to ace Escalations Coordinator Support - German Speaking - Graduate/Early Careers opportunity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both German and English. Emphasise any relevant experience, even if it's not directly related to the role, such as customer service or technical support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of GIS and how your skills can contribute to managing product escalations effectively.
Showcase Your Research Skills: Demonstrate your ability to conduct online research by including examples of how you've used various sources in both languages. This will show your adaptability and attention to detail.
Highlight Your Learning Mindset: Since the role offers extensive training, mention your eagerness to learn and adapt. Share any past experiences where you successfully learned new skills or processes quickly.
How to prepare for a job interview at GlobalLogic UK&I
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to articulate thoughts clearly in both languages, as this will be crucial for the position.
✨Familiarise Yourself with GIS Concepts
Even if you don't have extensive experience, having a basic understanding of Geographic Information Systems (GIS) will help you stand out. Review key concepts and terminology related to GIS, as this knowledge could come up during the interview.
✨Showcase Your Problem-Solving Skills
The role involves managing product escalations and providing timely resolutions. Think of examples from your past experiences where you've successfully solved problems or provided excellent customer service, even if they are not directly related to technical support.
✨Demonstrate Your Research Abilities
The job requires strong web-research skills. Prepare to discuss how you approach online research, including the tools and methods you use to gather information. Being able to analyse and interpret data will be a plus in your interview.
