At a Glance
- Tasks: Build relationships with clients and ensure they maximise the value of our services.
- Company: Join GlobalData, a leading information services business on a growth journey.
- Benefits: Enjoy a rewarding career with diverse benefits in health, finance, and more.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a fast-paced, innovative team making a real impact in the industry.
- Qualifications: Bachelor's degree or 1-3 years in client support; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Who we are… GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.
Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role… In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.
Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData’s success story.
As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region’s top businesses every day.
What you’ll be doing…
- Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.
- Engage, delight and retain clients by supporting business and individual user challenges.
- Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
- Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs.
- Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
- Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
- Ensure data integrity by updating records in our CRM system.
- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
- Begin contributing to thought leadership, such as blog posts, webinars, or industry panels.
What we’re looking for…
- Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role.
- Goal orientated with a positive attitude towards KPIs and targets.
- Intellectual curiosity for business, people and culture, and a passion for problem-solving.
- Looks to learn from others and works well independently and within a team.
- Excellent oral and written communication skills.
- Demonstrated ability to meet deadlines and have excellent attention to detail.
- Well defined prioritisation and organisational skills.
- Salesforce and Microsoft Office experience preferred.
- Previous experience in the consumer industry preferred but not required.
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer.
Senior Customer Success Executive in Kingston upon Hull employer: GlobalData UK Ltd
GlobalData is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and ambition are at the forefront. With a commitment to employee growth, we offer extensive training and mentorship opportunities, ensuring that our team members thrive in their careers while contributing to our mission of delivering strategic industry intelligence. Located in a fast-paced environment, our colleagues enjoy a range of benefits that support their health, finances, and overall well-being, making GlobalData a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Executive in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to current employees at GlobalData on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Success team. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding GlobalData's mission and values. Think about how your skills align with their goals of helping clients decode the future. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences can help you engage and retain clients effectively. Use specific examples that highlight your problem-solving skills and ability to work cross-functionally.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Senior Customer Success Executive in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like client support and communication skills.
Show Your Passion:We love seeing enthusiasm! In your application, express why you’re excited about working at GlobalData and how you can contribute to our mission of helping clients succeed. Let your personality shine through!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your achievements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GlobalData UK Ltd
✨Know Your Stuff
Before the interview, dive deep into GlobalData's services and recent developments in the industry. Understanding their unique data and expert analysis will help you articulate how you can contribute to their mission of helping clients succeed.
✨Show Your Curiosity
GlobalData values intellectual curiosity, so come prepared with insightful questions about their operations and future goals. This not only shows your interest but also demonstrates your proactive approach to understanding client needs.
✨Highlight Your Experience
Be ready to discuss your previous roles in client support or service. Share specific examples of how you've engaged and retained clients, as well as any cross-functional collaboration you've been involved in. This will showcase your ability to thrive in a fast-paced environment.
✨Demonstrate Team Spirit
Since teamwork is crucial at GlobalData, be sure to highlight your experiences working collaboratively. Discuss any mentorship or training initiatives you've led or participated in, as this aligns with their focus on team development and knowledge sharing.
