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- Tasks: Build strong client relationships and ensure they get the most from our innovative solutions.
- Company: Join GlobalData, a fast-growing company on a mission to decode the future for clients.
- Benefits: Enjoy a rewarding career with health, fitness, travel, and tech benefits.
- Why this job: Be the vital link between cutting-edge intelligence and client success in a dynamic team.
- Qualifications: Bachelor's degree or 1-3 years in client support; strong communication and organisational skills.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Who we are…
Apply (by clicking the relevant button) after checking through all the related job information below.
GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.
By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.
Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.?
Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.
The role…
We’re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.
This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions.
You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.
What you’ll be doing…
Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
Move customer conversations from usage metrics to business impact and progress.
Use predictive insights to segment customers, prioritize engagement, and personalize success strategies at scale.
Apply industry and market insight to help customers respond to emerging challenges and opportunities.
Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
Partner on onboarding to ensure fast time-to-value and strong early alignment.
Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
What we’re looking for…
Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
Strong ability to build and manage long-term customer relationships
Analytical mindset with confidence using data, dashboards, and insights to guide decisions
Excellent communication and stakeholder-management skills
Experience working cross-functionally in a fast-moving environment
An AI-first mindset: you naturally look to data and insight to guide action
A proactive approach to problem-solving and customer leadership
Curiosity about customers, industries, and emerging trends
Commercial awareness paired with genuine customer empathy
A desire to move the needle, not just maintain the status quo
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. xiskglj GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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Customer Success Executive employer: GlobalData UK Ltd
Contact Detail:
GlobalData UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at GlobalData on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding GlobalData's mission and values. Think about how your skills align with their goals. Show them you're not just another candidate, but someone who genuinely wants to contribute to their vision.
✨Tip Number 3
Practice your communication skills! As a Customer Success Executive, you'll need to engage clients effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at GlobalData. Let's get you that job!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what drives you, especially in customer success.
Tailor Your Application: Make sure to customise your application for the Customer Success Executive role. Highlight relevant experiences and skills that align with our mission at GlobalData. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GlobalData and what we stand for.
How to prepare for a job interview at GlobalData UK Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of GlobalData's products and services. Familiarise yourself with their industry trends and how they help clients succeed. This will not only show your enthusiasm but also allow you to engage in meaningful conversations during the interview.
✨Showcase Your Relationship Skills
As a Customer Success Executive, building strong client relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to listen, empathise, and provide solutions that delight clients.
✨Be Data-Driven
Since the role involves maximising client ROI, come prepared with metrics or examples that demonstrate how you've previously helped clients achieve their goals. Discuss any experience you have with CRM systems like Salesforce, as this will be a plus in showcasing your organisational skills.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about GlobalData’s vision, team dynamics, and how they measure success in the Customer Success Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
