Senior Customer Success Executive

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.

In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world’s largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData’s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region’s top businesses every day.

What You’ll Be Doing

• Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.
• Engage, delight and retain clients by supporting business and individual user challenges.
• Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
• Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs.
• Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
• Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
• Ensure data integrity by updating records in our CRM system.
• Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
• Begin contributing to thought leadership, such as blog posts, webinars, or industry panels.

What We’re Looking For

• Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role.
• Goal orientated with a positive attitude towards KPIs and targets.
• Intellectual curiosity for business, people and culture, and a passion for problem-solving.
• Looks to learn from others and works well independently and within a team.
• Excellent oral and written communication skills.
• Demonstrated ability to meet deadlines and have excellent attention to detail.
• Well defined prioritisation and organisational skills.
• Salesforce and Microsoft Office experience preferred.
• Previous experience in the consumer industry preferred but not required.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer.