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For Companies At a Glance
- Tasks: Build strong client relationships and ensure they maximise value from our services.
- Company: GlobalData delivers strategic intelligence across industries, helping clients make informed decisions.
- Benefits: Enjoy a range of perks including health support, fitness options, and flexible working arrangements.
- Why this job: Join a fast-paced, entrepreneurial environment where your contributions directly impact client success.
- Qualifications: Bachelor's degree or 1-3 years in client support; strong communication and organisational skills required.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Role: Junior Customer Success Executive
Department: Customer Success
Location: Hull
Are you looking for your next role in Customer Success? Are you looking for the next step in your career with one of the fastest growing businesses in its sector? If your passionate about building relationships and want to part of an energetic high performing team, this could be the role for you.
GlobalData is one of the world’s largest data and insight solution providers in the world. We work globally across 5,000 companies across sixteen primary industries including; healthcare, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis.
The customer success team has grown from 5 to 70+ in the last 2 years and is now looking to expand once again in 2026 with a new team dedicated to the Professional Services space which aligns as part of our growth strategy to deliver world class service to all our customers. We’re looking for enthusiastic, hungry and relationship-driven individuals to join the team.
As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.
What’s in it for you?
- A simple roadmap to working with some of the biggest companies across 16+ of the world’s largest industries.
- A company & management team that loves to develop & promote internally as we build new teams and continue the growth roadmap!
- The chance to make a visible and rewarding impact to our customers experience with GlobalData.
- The opportunity to join a new global team and be the first point of contact to delight our customers.
- The potential for international travel and relocation with offices worldwide.
How You Will Make An Impact
- Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.
- Support the retention of our customers with regular interaction to help them overcome their challenges.
- Work crossfunctionally with our research teams to answer our client’s most pressing questions in a timely way.
- Develop an indepth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
- Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
Personal specification
- Bachelor\’s degree AND/or 2-4 years’ work experience in a client facing/service role
- Goal orientated with a positive & energetic attitude to working with clients & building relationships
- Demonstrated intellectual curiosity
- A passion for personal and team development and works well independently
- Excellent oral and written communication skills
- Demonstrated ability to meet deadlines and have excellent attention to detail
- Well defined prioritisation and organisational skills
- Salesforce and Microsoft Office experience preferred
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Customer Success Executive employer: GlobalData Plc
Contact Detail:
GlobalData Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with GlobalData's products and services. Understanding the unique value they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of GlobalData on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully addressed client challenges in previous roles. This aligns perfectly with the Customer Success Executive's focus on client advocacy and relationship management.
✨Tip Number 4
Stay updated on industry trends relevant to GlobalData's sectors. Being knowledgeable about current events and developments will allow you to speak confidently about how you can contribute to the company's mission during interviews.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Customer Success Executive position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in client support or customer success roles. Use specific examples to demonstrate your ability to build relationships, meet KPIs, and solve problems creatively.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief cover letter that showcases your communication style and enthusiasm for the position.
Demonstrate Industry Knowledge: Research GlobalData and its industry. Mention any relevant knowledge you have about their products, services, or market trends in your application to show your genuine interest and preparedness for the role.
How to prepare for a job interview at GlobalData Plc
✨Showcase Your Relationship-Building Skills
As a Customer Success Executive, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you successfully engaged with clients, addressed their challenges, and ensured they received maximum value from your services.
✨Demonstrate Strategic Thinking
GlobalData values strategic partnerships. Be ready to discuss how you've collaborated with cross-functional teams in the past to deliver solutions that meet client needs. Highlight any specific instances where your strategic input led to successful outcomes.
✨Exhibit Product Knowledge and Industry Awareness
Familiarise yourself with GlobalData's products and the industries they serve. During the interview, demonstrate your understanding of current industry trends and how they relate to the company's offerings. This will show your intellectual curiosity and readiness to engage in meaningful conversations with clients.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your thought process and the positive impact of your actions on client success.
