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- Tasks: Provide top-notch customer support and resolve technical issues for B2B clients.
- Company: Join GlobalConnect, a leading connectivity provider in Northern Europe.
- Benefits: Flexible work arrangements, comprehensive training, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Experience or education in IT, network administration, and proficiency in Norwegian and English.
- Other info: Enjoy a collaborative culture with a focus on continuous learning and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you ready to elevate your customer service skills and technical proficiency? Join our team and contribute to our mission of delivering high‑quality customer support and technical solutions to our B2B customers. We are seeking a Service Desk Technician for a 12‑month position who thrives in a collaborative environment and is enthusiastic about problem‑solving and ensuring customer satisfaction.
About your role: As a Service Desk Technician at GlobalConnect, you will play a critical role in our customer support operations. Your main responsibility is to ensure our clients receive high‑quality service and swift resolutions to their technical issues. You will handle a variety of tasks ranging from receiving customer inquiries to managing fault handling and owning the customer’s case until it is resolved.
- Receive customer inquiries from all incoming channels.
- Handle the customer’s inquiry and correct faults, prioritizing by severity, SLAs, escalations, and VIP customers.
In this role, you will diligently follow up and provide feedback on reported cases to both customers and subcontractors, ensuring alignment with SLA agreements. You will also work proactively with customer solutions and fault cases created by alarms, ensuring the quality of our customer solutions and services.
Why Join Us? Joining our team means being part of a department that understands customer needs, effective communication, technical know‑how, and proactive incident handling. Our goal is to not just meet, but exceed what is typically found in the industry, ensuring top‑quality service. Here’s what you can look forward to:
- Comprehensive training on our products and technology.
- A collaborative and knowledge‑sharing environment.
- Opportunities for continuous learning and professional growth.
- Being part of a team that aims to be the best in Norway for technical support.
- A work setting where each day brings about new and varied experiences.
In this role we believe you have:
- Experience or education in network administration, telecommunication or IT.
- Proficiency in both Norwegian and English.
- Ability to handle stress and thrive in a challenging environment.
- Basic knowledge of the OSI model, switching and routing would be beneficial; experience with IP‑VPN, SD‑WAN, Linux, Cisco, Extreme, Aruba, Juniper or Huawei would also be relevant.
We are looking for candidates who are motivated by solving problems and contributing to our team KPIs. The aptitude for original thinking and clear interpersonal communication is important in navigating solutions for our B2B customers’ network issues. Familiarity with ServiceNow is beneficial; however, comprehensive training will be provided.
If you are motivated by problem‑solving, enjoy an environment that encourages professional growth, and are ready to take on new opportunities, we look forward to hearing from you. Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe!
Apply today!
About the company: GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
Service Desk Technician in Tipton employer: GlobalConnect A/S
Contact Detail:
GlobalConnect A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Tipton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at GlobalConnect. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for Service Desk Technicians and practice your answers. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service and tech shine through. We love candidates who are excited about helping others and solving problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at GlobalConnect.
We think you need these skills to ace Service Desk Technician in Tipton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Technician role. Highlight any relevant technical knowledge, especially in network administration or IT, and don’t forget to mention your language proficiency in Norwegian and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your problem-solving skills can contribute to our team. Be sure to mention why you’re excited about working at GlobalConnect and how you align with our mission.
Showcase Your Technical Skills: In your application, make sure to highlight any experience you have with tools and technologies mentioned in the job description, like IP-VPN, SD-WAN, or ServiceNow. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at GlobalConnect!
How to prepare for a job interview at GlobalConnect A/S
✨Know Your Tech Basics
Brush up on your knowledge of the OSI model, switching, and routing. Familiarity with technologies like IP-VPN, SD-WAN, and Linux will give you an edge. Be ready to discuss how you've used these in past roles or projects.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your problem-solving abilities and customer service experience. Think of specific situations where you turned a frustrated customer into a satisfied one, as this is crucial for a Service Desk Technician.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to ask clarifying questions if needed and summarise what the interviewer says to show you understand their needs. This reflects your ability to handle customer inquiries effectively.
✨Familiarise Yourself with ServiceNow
While comprehensive training will be provided, having a basic understanding of ServiceNow can set you apart. If you have any experience with ticketing systems, be prepared to discuss how you’ve used them to manage customer cases.
