At a Glance
- Tasks: Manage student misconduct and complaints, ensuring fair and timely responses across campuses.
- Company: Dynamic educational institution committed to changing lives through education.
- Benefits: 25 days annual leave, flexible benefits, and a rewarding workplace culture.
- Other info: Join a diverse team dedicated to equality and inclusion in education.
- Why this job: Make a real difference in students' lives while promoting fairness and equity.
- Qualifications: Undergraduate degree or relevant experience, strong communication, and project management skills.
The predicted salary is between 35500 - 37750 £ per year.
Department: Academic Standards & Quality
Location: London, Manchester, Leeds and Birmingham
Type of Contract: Permanent / Full Time (40 Hour)
Salary: £35,500 - £37,750
Our Vision: Changing Lives through Education
This role is not eligible for visa sponsorship!
The Role
The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central in promoting and upholding the shared values and ideals of the GBS community.
What the Role Involves
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues.
- To liaise with Police on the outcome of investigations which have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions.
- To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.
About You
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas.
- Experience of handling cross-cultural issues. Work with widening participation student groups.
What we offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Conduct and Complaints Officer employer: Globalbanking
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to professional development through tuition reimbursement, our campuses in London, Manchester, Leeds, and Birmingham provide a dynamic environment where you can make a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Conduct and Complaints Officer
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We think you need these skills to ace Student Conduct and Complaints Officer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Globalbanking, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at Globalbanking
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Globalbanking might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Globalbanking.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
