At a Glance
- Tasks: Manage student misconduct and complaints, ensuring fair and timely responses across campuses.
- Company: Dynamic educational institution committed to changing lives through education.
- Benefits: 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Other info: Join a diverse team dedicated to equality and inclusion in a fast-paced environment.
- Why this job: Make a real difference in students' lives while promoting a positive community.
- Qualifications: Undergraduate degree or relevant experience, strong communication, and project management skills.
The predicted salary is between 35500 - 37750 £ per year.
Department: Academic Standards & Quality
Location: London, Manchester, Leeds and Birmingham
Type of Contract: Permanent / Full Time (40 Hour)
Salary: £35,500 - £37,750
Our Vision: Changing Lives through Education
This role is not eligible for visa sponsorship!
The Role
The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central in promoting and upholding the shared values and ideals of the GBS community.
What the Role Involves
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues.
- To liaise with Police on the outcome of investigations which have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions.
- To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.
About You
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas.
- Experience of handling cross-cultural issues. Work with widening participation student groups.
What we offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Conduct and Complaints Officer in London employer: Globalbanking
Globalbanking is an excellent employer, offering a supportive work culture that values collaboration and innovation. As a part-time Campus IT Technician, you'll enjoy flexible hours while contributing to the success of students and staff in vibrant East and West London campuses. With opportunities for professional growth, competitive benefits like annual leave and a pension scheme, and a commitment to data privacy, Globalbanking stands out as a rewarding place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Student Conduct and Complaints Officer in London
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Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Student Conduct and Complaints Officer in London
Some tips for your application 🫡
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How to prepare for a job interview at Globalbanking
✨Brush Up on HR Best Practices
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