At a Glance
- Tasks: Manage student administration and support faculty operations to enhance student success.
- Company: GBS, a leading higher education provider with multiple campuses across the UK.
- Benefits: 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team making a real difference in students' lives through education.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham, West London or Manchester (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods.
About the Role:
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
About you:
- Experience in working in administration services.
- Experience of working in a widening participation environment, where English is not the primary language.
- Effective administration, organisational and conflict management skills.
- Excellent administration and communication skills (verbal and written).
- Committed to working as part of a team and able to work under pressure and to deadlines.
- Ability to be flexible to work days, evenings and weekends as required.
DESIRABLE:
- Experience in working in administration in FE/HE.
- Excellent ability to process administrative queries with a student focused service approach.
- Proactive outlook to work.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: This role is not eligible for sponsorship! GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Faculty Administration Officer - OBU employer: Globalbanking
GBS is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and diversity are celebrated. With generous benefits such as 25 days of annual leave, flexible working options, and a commitment to equality, GBS fosters an environment where Faculty Administration Officers can thrive while making a meaningful impact on students' lives in vibrant locations like Birmingham, West London, and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Faculty Administration Officer - OBU
✨Tip Number 1
Network like a pro! Reach out to current or former Faculty Administration Officers on LinkedIn or through your university connections. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and student support. Think about how you can showcase your organisational skills and ability to handle queries effectively. We want to see your proactive side!
✨Tip Number 3
Show your enthusiasm for education! During interviews, share why you’re passionate about supporting students and how you can contribute to their success. Remember, we’re all about changing lives through education!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at GBS!
We think you need these skills to ace Faculty Administration Officer - OBU
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Faculty Administration Officer role. Highlight any relevant admin experience, especially in education, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in education and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Team Spirit:We love teamwork at StudySmarter! In your application, share examples of how you've successfully collaborated with others in previous roles. This will show us you can thrive in our supportive environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Globalbanking
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and values. Familiarise yourself with their courses and how the Faculty Administration Officer role fits into their vision of changing lives through education. This will show your genuine interest in the organisation.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your administration skills, especially in a higher education context. Be ready to discuss how you've effectively managed student queries or maintained accurate records, as these are key aspects of the role.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle complex student enquiries or manage tight deadlines. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, how success is measured in the role, or what challenges the faculty currently faces. This shows your enthusiasm and willingness to engage with the faculty's goals.
