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- Tasks: Coordinate workspace operations, manage queries, and support events in a dynamic office environment.
- Company: Join Global, a forward-thinking company focused on enhancing workspace experiences.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a supportive team atmosphere.
- Why this job: Make a real impact while learning in a fast-paced setting with diverse responsibilities.
- Qualifications: Strong communication skills, organisational abilities, adaptability, and proficiency in Microsoft Office required.
- Other info: Applications accepted until 25 July 2025; perfect for high school and college students looking to gain experience.
The predicted salary is between 30000 - 42000 £ per year.
Accepting applications until: 25 July 2025 Job Description
Your Role: Workspace Experience Coordinator
The Regional Workspace Experience Coordinator plays a key role in ensuring the smooth operation of our regional office spaces. Acting as the first point of contact for all premises and workspace-related queries, this role is responsible for coordinating service requests, managing supplier and contractor interactions, and running the front-of-house operations.
As aWorkspace Experience Coordinatorat Global, you will:
Key Responsibilities
- Workspace & Facilities Oversight (45%):Act as the first point of contact for all premises and workspace related queries, responding via multiple channels and resolving issues in line with SLAs and KPIs. Oversee front-of-house operations, meeting room standards, post handling, and contractor and vendor coordination to ensure smooth day to day operations across regional sites.
- Stakeholder, Vendor & Event Coordination(35%):Build strong working relationships with internal teams and external suppliers. Support service delivery by addressing feedback, assisting with contractor / supplier call outs, and helping coordinate logistics for key on-site events. Welcome visitors, ensure NDA processes are followed, and help organise workspace logistics for internal events from planning to completion.
- Team Support & Communication (20%):Support the Workspace Operations Manager & Workspace Experience Manager with ad hoc requests and provide operational cover as required. Keep the team updated on key information, changes, and contribute to maintaining clear support documentation and service excellence through timely communication.
What You’ll Love About This Role
Think Big:You will be part of a fast paced environment where you can learn something new every day. Whether you’re supporting exciting events or improving how we do things, you’ll be encouraged to share ideas and grow your confidence in a role where actions can have a big impact.
Own It:Take pride in being the go to person who keeps things running smoothly. From helping solve day to day issues to making sure the front of house experience is spot on, you’ll feel trusted and empowered to make a difference through your reliability and initiative.
Keep it Simple:You will enjoy bringing clarity to a busy workspace. With clear processes, supportive colleagues, and straightforward tools, you’ll be able to focus on what matters: helping others, solving problems, and making life easier for colleagues.
Better Together:Enjoy working in a collaborative team where everyone supports each other. You will build strong relationships with colleagues across the business, meet people from all over the company, and feel part of something bigger as you help make everyone’s day brighter.
What Success Looks Like
In your first few months, you’ll have:
- Become a trusted first point of contactby confidently responding to workspace and front of house requests across multiple channels, always providing clear and friendly support.
- Build strong working relationshipswith your regional team, key stakeholders, and external suppliers, knowing who to contact, and how to follow things through to completion.
- Support smooth daily operationsby staying on top of tasks like meeting room checks, visitor sign-ins, post handling, event tracking and stationary ordering helping the office feel welcoming, organised, and professional.
- Show curiosity and initiativeby learning how things work behind the scenes, picking up new systems and processes quickly, and suggesting small improvements where necessary.
What You’ll Need
- Strong communication skills:You’re clear, professional, and confident across all communication channels, face-to-face, email, phone, and Microsoft Teams.
- Great organisation and attention to detail:You can juggle multiple tasks, keep things running smoothly, and spot when something’s not quite right.
- Adaptability:You’re comfortable in a fast paced setting where no two days are the same and can adjust to last minute changes with ease.
- Microsoft package and Computer skills:You’re confident using Microsoft Office and can quickly pick up internal systems like ServiceNow and visitor management platforms.
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Workspace Experience Coordinator - Birmingham employer: Global
Contact Detail:
Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Experience Coordinator - Birmingham
✨Tip Number 1
Familiarise yourself with the workspace management tools and software mentioned in the job description, such as ServiceNow and visitor management platforms. Being able to demonstrate your proficiency in these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively resolved issues or coordinated events in previous roles. This will help you illustrate your ability to be the first point of contact and manage stakeholder relationships.
✨Tip Number 3
Research our company culture and values to understand what it means to 'Think Big' and 'Better Together'. Be ready to discuss how you can contribute to a collaborative environment and support your colleagues in achieving their goals.
✨Tip Number 4
Prepare to discuss your organisational skills by thinking of specific instances where you've successfully managed multiple tasks or projects. This will demonstrate your ability to keep the workspace running smoothly and efficiently.
We think you need these skills to ace Workspace Experience Coordinator - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Workspace Experience Coordinator. Emphasise your communication skills, organisational abilities, and any previous roles in facilities management or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the opportunity to improve workspace operations and support team collaboration.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and adaptability. Provide examples of how you've successfully managed multiple tasks or resolved issues in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Global
✨Showcase Your Communication Skills
As a Workspace Experience Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally across various channels. Consider sharing examples of how you've effectively resolved queries or issues in previous roles.
✨Highlight Your Organisational Skills
This role requires juggling multiple tasks simultaneously. During the interview, discuss your experience with managing various responsibilities and how you ensure everything runs smoothly. Mention any tools or methods you use to stay organised.
✨Demonstrate Adaptability
The job involves a fast-paced environment where changes can happen quickly. Share instances where you've successfully adapted to unexpected situations or changes in plans. This will show your potential employer that you're flexible and can handle the dynamic nature of the role.
✨Prepare Questions About Team Collaboration
Since the role emphasises teamwork, come prepared with questions about how the team collaborates and supports each other. This shows your interest in being a part of a cohesive unit and your understanding of the importance of teamwork in achieving success.
