Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support day-to-day operations and resolve system issues in a fast-paced environment.
- Company: Join a leading media organisation with a collaborative culture.
- Benefits: Gain valuable experience, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real impact by helping users and improving systems.
- Qualifications: Some IT support experience and a willingness to learn.
- Other info: Flexible shift availability required, covering 8:00am–8:00pm.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a highly skilled Data Engineer who will help us build and operate large-scale data pipelines that can withstand our growth and ambitions. As a Junior Application Support Analyst, you will support day-to-day operations across systems such as CRM, Planning and Fulfilment, with some exposure to Broadcasting systems. You will work closely with senior analysts, product teams, and end users to help resolve issues, document solutions, and ensure systems run smoothly. If you enjoy problem-solving, helping people, and working in a collaborative, fast-paced environment, we would love to hear from you.
Key Responsibilities
- Core Responsibilities (70%)
- Log, track, and update support tickets accurately to ensure clear reporting and visibility of issues.
- Follow documented processes to troubleshoot and resolve common system issues.
- Escalate more complex issues to senior team members when required.
- Document solutions and contribute to user guides and knowledge base articles.
- Support users with system queries and 'how-to' guidance.
- Continuous Improvement & Collaboration (20%)
- Work with Product and Engineering teams to share recurring issues and support root cause analysis.
- Help reduce ticket volumes by contributing to FAQs, user tips, and training materials.
- Support system upgrades, testing, and feature releases.
- Operations & Monitoring (5%)
- Assist with communications relating to system outages or planned maintenance.
- Ensure all activities are logged correctly in tools such as Jira, ServiceNow, or Service Cloud.
- Support monitoring of background services (with guidance from senior team members).
- User Support & Best Practice (5%)
- Provide clear and friendly support to system users.
- Follow established procedures to identify causes of issues and apply appropriate fixes.
What You Will Love About This Role
- Think Big: Learn how large-scale commercial systems operate in a leading media organisation.
- Own It: Take responsibility for resolving issues and supporting users from start to finish (with guidance).
- Keep it Simple: Help translate technical issues into clear, understandable language.
- Better Together: Collaborate with teams across the business and build strong working relationships.
What Success Looks Like
- Built strong relationships with colleagues and system users.
- Confidently handled day-to-day support tickets with minimal supervision.
- Contributed clear and detailed resolution notes to the knowledge base.
- Demonstrated strong communication and a proactive attitude to learning.
Experience
What You Will Need
- Some experience in an IT support role, service desk, or similar technical environment (including internships or placements).
- Exposure to working within a ticketing system.
Skills & Behaviours
- Strong communication skills and a friendly, helpful approach.
- Willingness to learn and develop technical knowledge.
- Ability to follow documented procedures and troubleshoot methodically.
- Good organisational skills and ability to prioritise tasks with support from senior team members.
- Team player mindset and eagerness to collaborate.
Technical Knowledge (Desirable, Not Essential)
- Basic understanding of SQL and databases.
- Aware of APIs or testing tools such as Postman.
- Familiarity with ITIL concepts (Incident, Change, Problem Management).
- Experience creating clear bug tickets with steps to reproduce.
- Interest in media or advertising industries (nice to have).
Please note: Flexible shift availability required, covering 8:00am–8:00pm, plus out-of-hours on-call support. This role will operate on a shift and on-call basis.
Junior Application Support Analyst in Reading employer: Global
Contact Detail:
Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your enthusiasm for learning! Mention any relevant courses or projects you've done that relate to IT support or systems management. It’s all about demonstrating your eagerness to grow with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Junior Application Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Application Support Analyst role. Highlight any IT support experience, especially with ticketing systems, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Use your cover letter to showcase your problem-solving abilities and your eagerness to learn. Mention how you can contribute to our collaborative environment and support users effectively.
Showcase Your Technical Knowledge: Even if you’re not an expert, mention any familiarity with SQL, APIs, or ITIL concepts. This shows us you have a foundational understanding that can be built upon in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Global
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like CRM and Planning. Brush up on your understanding of how these systems operate and be ready to discuss any relevant experience you have.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific situations where you resolved a problem or helped a user, as this will demonstrate your ability to handle support tickets effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves translating complex issues for users, being able to communicate clearly and effectively will set you apart from other candidates.
✨Be Ready to Collaborate
Highlight your teamwork experiences during the interview. Discuss how you've worked with others to solve problems or improve processes, as collaboration is key in this role.