Outdoor Planning and Service Executive

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our Mission? To make everyone’s day brighter – our Globallers, our audiences, our partners, and our communities.

Your Role

The Commercial Outdoor Operations team is at the heart of the business and our priority is to drive improvements, so we deliver excellent standards of customer service that exceed our customer’s expectations. Our aim is to ensure the customer experience is at the forefront of the mind and we always strive to give our customers the best service possible. You will be working in a fast‑paced team focused on working with sales and delivery operations to book and deliver customers’ campaigns. The role focuses on efficiently managing customer orders and email communications, ensuring they are processed promptly, accurately, and to a high standard. You will be responsible for providing up‑to‑date inventory information to customers and the sales team while collaborating with sales and trading teams to ensure campaigns are successfully and accurately booked into the system. Additionally, you will oversee post‑campaign analytics, ensuring a seamless end‑to‑end customer experience.

Key Responsibilities

• Collaboration
  • Support the national sales team by providing timely and accurate information to assist in client discussions.
  • Maintain professional and effective communication with customers and all stakeholders.
  • Work closely with Commercial Operations, Finance and Fulfilment teams to ensure accurate campaign information and swift resolution of issues.
  • Contribute to the implementation and improvement of initiatives within Commercial Operations.
• Customer Support & Relationship Management
  • Respond to customer inquiries and requests promptly, ensuring thorough and efficient resolutions.
  • Develop strong relationships with customers and take a proactive approach in understanding their needs.
  • Provide inventory availability details for campaign bookings to sales and customers.
  • Accurately input booking details and customer information into internal systems.
  • Ensure all bookings are processed accurately, meeting customer requirements, and provide comprehensive booking documentation for campaign fulfilment.
  • Deliver post‑campaign analysis to review and enhance campaign performance.
  • Advise customers and sales teams on campaign delivery requirements and inventory availability.
• Data & Process Management
  • Respond to all customer and commercial emails within 2 hours to ensure timely communication.
  • Aim to resolve customer and commercial requests within an average of 3.5 email exchanges to improve efficiency.
  • Expected to manage an average of 30 emails per day while maintaining quality responses.
  • Maintain a 3+ star rating in customer satisfaction by ensuring high‑quality responses to customer briefs.
  • Achieve a minimum of 95% accuracy in order processing to ensure reliable data management.
  • Ensure all bookings are correctly paired with purchase orders to facilitate accurate invoicing and timely payments.

What You’ll Love About This Role

• Think Big – variety in the role creates opportunities to learn new things every day.
• Own It – seeing live campaigns gives a real sense of pride.
• Keep it Simple – stay focused on the end goal and get things done.
• Better Together – collaborate with commercial sales to drive commercial success.

What Success Looks Like

• Gained a comprehensive understanding of our campaign planning and booking systems.
• Developed a clear understanding of the campaign delivery cycle, from planning and booking through to execution.
• Acquired in‑depth knowledge of Global’s wide range of products and inventory.
• Demonstrated the ability to confidently manage calls and emails from both internal and external customers.
• Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development.

What You Will Need

• Excellent interpersonal and organisational skills.
• Proactive attitude.
• Solutions driven.
• Accuracy and attention to detail with willingness to get the job done.
• Can work under pressure and to tight time scales.
• Excellent communication skills and confident dealing with people.
• Prioritisation.
• Able to learn new systems quickly.
• Computer literate with good Excel knowledge.
• Flexible and adaptable to work in a fast‑paced, changing environment.
• Working with minimal direction.
• Ability to work collaboratively with colleagues to achieve goals.
• Customer focused with great customer service skills.

This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.