Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure compliance and safety across TfL stations through audits and training.
- Company: Join a leading transport authority committed to quality and safety.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Why this job: Shape the future of transport safety in one of London’s busiest environments.
- Qualifications: Experience in quality or compliance roles and strong communication skills.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Accepting applications until: 2 January 2026
Your Role: Quality and Compliance Service Controller
Location: Enfield, London UK
As part of a team of Quality and Compliance Service Controllers you will be responsible for ensuring that all activities across the TfL estate comply with regulatory, safety, and quality standards. Reporting to Quality and Compliance S.E.R.V.I.C.E. Manager, this role involves conducting audits, inspections, and compliance checks while also delivering classroom and site-based training to Global staff and contractors. You will also take ownership of specific stations, building relationships with Station Managers to ensure effective quality, compliance and safety measures.
Key Responsibilities
- Quality, Compliance & Safety Management (40%)
- Conduct regular quality, compliance, and safety inspections across the TfL estate to ensure alignment with Global and TfL standards (QUENSH).
- Carry out operational audits of Global and Contractor fixers, identifying risks, skills gaps, and improvement opportunities.
- Take ownership of assigned stations, ensuring compliance with safety and operational procedures.
- Monitor and enforce corrective actions following audits or incident investigations.
- Maintain accurate compliance documentation and ensure adherence to regulatory frameworks and contractual obligations.
- Training, Competency & Development (25%)
- Deliver classroom and site-based training sessions to Global and Contractor teams, ensuring consistent understanding of compliance, quality, and safety standards.
- Support new staff onboarding with practical, on-the-job coaching and mentoring.
- Collaborate with the Compliance, Training & Safety Team to update and develop training materials, guides, and competency programs.
- Promote a culture of continuous learning and improvement across all teams.
- Equipment and Asset Control (15%)
- Oversee equipment and asset compliance at stations and depots, ensuring all tools and operational resources meet safety and quality standards.
- Track and report maintenance issues, ensuring timely resolution and documentation.
- Support operational readiness by maintaining accurate records of inspections and equipment certifications.
- Operational Support & Field Delivery (10%)
- Support the Fixing Teams with installation, maintenance, and repair work as required, ensuring all activities meet safety and quality standards.
- Undertake the role of a Multi-Media Technician Advanced / PWT when operationally necessary.
- Stakeholder & Relationship Management (10%)
- Build strong working relationships with Station Managers, Contractors, and internal Global teams.
- Act as a point of contact for compliance matters, sharing insights and updates with key stakeholders.
- Champion Global’s S.E.R.V.I.C.E. culture through collaboration, communication, and accountability.
What You’ll Love About This Role
- Think Big: You’ll help drive quality and compliance excellence across one of London’s most complex operational environments.
- Own It: Take full ownership of your stations and play a visible role in shaping service quality and safety culture.
- Keep It Simple: Use data and clear communication to make compliance practical and actionable.
- Better Together: Work closely with TfL, contractors, and internal teams to deliver world-class service safely and efficiently.
What Success Looks Like
- Completed compliance and safety audits across your assigned stations.
- Delivered impactful training sessions for Global and Contractor teams.
- Established strong working relationships with Station Managers and field teams.
- Contributed to measurable improvements in quality, safety, and compliance performance.
What You’ll Need
- Proven experience in quality, safety, or compliance roles within operational environments (TfL or similar preferred).
- Strong understanding of QUENSH standards and regulatory frameworks.
- Experience conducting audits, inspections, and safety reviews.
- Confident trainer and communicator, comfortable leading sessions in classroom and field settings.
- Excellent relationship-building skills with the ability to influence and support at all levels.
- Analytical mindset with the ability to interpret and act on data insights.
- Full UK Driving Licence.
Quality & Compliance Auditor in London employer: Global
Contact Detail:
Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Auditor in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Go for it!
We think you need these skills to ace Quality & Compliance Auditor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality & Compliance Auditor role. Highlight relevant experience and skills that match the job description, especially in quality, safety, and compliance roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality and compliance, and how your background makes you a perfect fit for this role. Don’t forget to mention your experience with audits and training – we love that!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you improve compliance rates or enhance training effectiveness? We want to know how you've made a difference in your previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Global
✨Know Your Standards
Familiarise yourself with QUENSH standards and the regulatory frameworks relevant to the role. Be prepared to discuss how you've applied these in past experiences, as this will show your understanding of compliance and safety management.
✨Showcase Your Training Skills
Since delivering training is a key part of the job, think of examples where you've successfully trained or mentored others. Highlight your communication style and how you ensure that everyone understands compliance and safety standards.
✨Build Relationships
Prepare to talk about how you've built strong working relationships in previous roles. Think of specific instances where your relationship-building skills have led to improved compliance or safety outcomes, especially with stakeholders like Station Managers.
✨Be Data-Driven
Demonstrate your analytical mindset by discussing how you've used data to identify risks or improve processes in the past. Be ready to share examples of how you've turned insights into actionable improvements in quality and compliance.
