Outdoor Digital Campaign Executive in London

Key Responsibilities

• Support the sales team by providing timely and accurate information to assist in client discussions.
• Maintain professional and effective communication with customers and all stakeholders.
• Work closely with Fulfilment teams and Digital Faults team to ensure customers receive accurate campaign information and any issues are swiftly resolved.
• Contribute to the implementation and improvement of initiatives within Commercial Operations.

Customer Support & Relationship Management

• Respond promptly to customer inquiries, ensuring thorough and efficient resolutions.
• Build and maintain strong relationships with customers, proactively understanding their needs and expectations.
• Accurately schedule digital campaigns in internal systems, ensuring alignment with customer requirements.
• Manage campaign artwork, collaborating with the referral team to ensure compliance with Global and partner advertising regulations.
• Provide post-campaign analysis, evaluating performance and identifying opportunities for improvement.
• Advise both customers and sales teams on campaign delivery requirements and expectations.
• Ensure service levels are met in line with agreed SLAs, maintaining high standards for client satisfaction.
• Use monitoring tools to track campaign performance and ensure delivery success.

Data & Process Management

• Use in-house systems to ensure accurate scheduling of customers’ digital campaigns.
• Respond to all customer and commercial emails within 4 hours to ensure timely communication.
• Monitor digital campaigns closely, ensuring 98%+ are delivered as planned.
• Review and approve customer copies according to the Copy Approval guidelines, ensuring they are accurately scheduled in the system.
• Proactively follow up with customers and commercial teams regarding artwork submissions and any late artwork.
• Collaborate with external partners (Telent & Adxba) to resolve screen issues and effectively communicate resolutions to customers.

What You'll Love About This Role

• Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new.
• Own it: Seeing live campaigns provides a real sense of pride.
• Keep it Simple: Keep focussed on the end goal and get things done.
• Better Together: Collaborate with Commercial sales to drive commercial success.

What Success Looks Like

• Gained a comprehensive understanding of our campaign scheduling and monitoring systems.
• Developed a clear understanding of the campaign delivery cycle, from planning and booking to successful campaign execution.
• Acquired in-depth knowledge of Global’s range of products and inventory.
• Demonstrated the ability to handle calls and emails from both internal and external customers confidently and effectively.
• Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development.

What You Will Need

• Excellent interpersonal and organisational skills.
• Proactive attitude.
• Solutions driven.
• Accuracy and attention to detail with willingness to “get the job done.”
• Can work under pressure and to tight time scales.
• Excellent communication skills and confident dealing with people.
• Prioritisation.
• Able to learn new systems quickly.
• Computer literate with good excel knowledge.
• Flexible and adaptable to work in a fast paced, changing environment.
• Working with minimal direction.
• Ability to work collaboratively with colleagues to achieve goals.
• Customer focused with great customer service skills.

This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.