At a Glance
- Tasks: Lead customer experience strategy for digital products and manage a dynamic team.
- Company: Global, a leader in consumer-facing digital platforms.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a vibrant team focused on enhancing customer loyalty across multiple channels.
- Why this job: Shape the future of customer engagement and drive loyalty through innovative strategies.
- Qualifications: Proven leadership in customer experience and CRM, with data-driven decision-making skills.
The predicted salary is between 60000 - 80000 £ per year.
Global is looking for a Head of Customer Experience to lead the strategy for their consumer-facing digital products. You will manage a team and oversee customer engagement through various channels including CRM and owned communications.
This role requires proven leadership experience in customer experience and CRM, particularly in managing loyalty or membership programmes. Applicants should be data-driven and experienced with platforms like Braze, capable of optimizing multi-channel campaigns.
Chief CX & Loyalty Architect for Digital Platforms in London employer: Global
Global is an exceptional employer that prioritises innovation and employee development, making it an ideal place for professionals passionate about customer experience and digital platforms. With a vibrant work culture that encourages collaboration and creativity, employees benefit from comprehensive training programmes and opportunities for career advancement. Located in a dynamic environment, Global offers unique advantages such as access to cutting-edge technology and a commitment to fostering a diverse and inclusive workplace.
