At a Glance
- Tasks: Support sales and deliver exceptional customer service in a fast-paced environment.
- Company: Join Global, an inclusive employer committed to brightening everyone's day.
- Benefits: Gain valuable experience in media and entertainment with a focus on teamwork.
- Other info: Opportunities for growth in a vibrant and supportive workplace.
- Why this job: Be part of a dynamic team that drives customer satisfaction and campaign success.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Accepting applications until: 12 June 2026.
At Global, we think big, work hard, and never stand still. We're the proud home of the best media and entertainment, driven by our talented and passionate people. Our Mission? To make everyone's day brighter - our Globallers, our audiences, our partners, and our communities.
Your Role: The Commercial Outdoor Operations team is at the heart of the business and our priority is to drive improvements, so we deliver excellent standards of customer service that exceed our customer's expectations. Our aim is to ensure the customer experience is at the forefront of everyone's mind and we always strive to give our customers the best service possible.
You'll be working in a fast-paced team, focused on working with sales and delivery operations to successfully book and deliver customers' campaigns. The Outdoor Planning and Service Executive plays a key role in delivering exceptional customer support to both external customers and internal partners, ensuring high levels of customer satisfaction. This role focuses on efficiently managing customer orders and email communications, ensuring they are processed promptly, accurately, and to a high standard. You will be responsible for providing up-to-date inventory information to customers and the sales team while collaborating with sales and trading teams to ensure customer campaigns are successfully and accurately booked into the system. Additionally, you will oversee post-campaign analytics, ensuring a seamless end-to-end customer experience.
Key Responsibilities
- Support the national sales team by providing timely and accurate information to assist in client discussions.
- Maintain professional and effective communication with customers and all stakeholders.
- Work closely with Commercial Operations, Finance and Fulfilment teams to ensure customers receive accurate campaign information and any issues are swiftly resolved.
- Contribute to the implementation and improvement of initiatives within Commercial Operations.
Customer Support
Outdoor Planning and Service Executive in Leicester employer: Global
At Global, we pride ourselves on fostering an inclusive and dynamic work environment where creativity thrives and every voice is valued. As an Outdoor Planning and Service Executive, you'll be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying opportunities for professional growth and development. Located in a vibrant area, our workplace culture encourages collaboration and innovation, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Outdoor Planning and Service Executive in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show your passion for the role and how you can contribute to making everyone's day brighter at Global. Practice common interview questions and think about how your skills align with their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Outdoor Planning and Service Executive in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Outdoor Planning and Service Executive role. Highlight any relevant customer service experience and teamwork skills, as we value collaboration and a customer-first mindset.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission of making everyone's day brighter. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application showcases your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, we want to see that you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed efficiently, and you'll be one step closer to joining our fantastic team at Global!
How to prepare for a job interview at Global
✨Know Your Stuff
Before the interview, make sure you understand Global's mission and values. Familiarise yourself with their approach to customer service and how they prioritise collaboration. This will help you align your answers with what they're looking for.
✨Showcase Your Team Spirit
Since this role is all about collaboration, be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you supported colleagues or contributed to a successful project, especially in fast-paced environments.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare to discuss how you would handle difficult situations or ensure customer satisfaction. This shows that you're proactive and ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you gauge if it's the right fit for you.
