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- Tasks: Conduct audits and inspections to ensure safety and compliance across TfL stations.
- Company: Join a leading transport authority committed to quality and safety in London.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Shape the future of transport safety and quality in one of London's busiest environments.
- Qualifications: Experience in quality or compliance roles and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As part of a team of Quality and Compliance Service Controllers, you will be responsible for ensuring that all activities across the TfL estate comply with regulatory, safety, and quality standards. Reporting to the Quality and Compliance S.E.R.V.I.C.E. Manager, this role involves conducting audits, inspections, and compliance checks while also delivering classroom and site-based training to Global staff and contractors. You will also take ownership of specific stations, building relationships with Station Managers to ensure effective quality, compliance, and safety measures.
Responsibilities
- Quality, Compliance & Safety Management (40%)
- Conduct regular quality, compliance, and safety inspections across the TfL estate to ensure alignment with Global and TfL standards (QUENSH).
- Carry out operational audits of Global and Contractor fixers, identifying risks, skills gaps, and improvement opportunities.
- Take ownership of assigned stations, ensuring compliance with safety and operational procedures.
- Monitor and enforce corrective actions following audits or incident investigations.
- Maintain accurate compliance documentation and ensure adherence to regulatory frameworks and contractual obligations.
- Training, Competency & Development (25%)
- Deliver classroom and site-based training sessions to Global and Contractor teams, ensuring consistent understanding of compliance, quality, and safety standards.
- Support new staff onboarding with practical, on-the-job coaching and mentoring.
- Collaborate with the Compliance, Training & Safety Team to update and develop training materials, guides, and competency programs.
- Promote a culture of continuous learning and improvement across all teams.
- Equipment and Asset Control (15%)
- Oversee equipment and asset compliance at stations and depots, ensuring all tools and operational resources meet safety and quality standards.
- Track and report maintenance issues, ensuring timely resolution and documentation.
- Support operational readiness by maintaining accurate records of inspections and equipment certifications.
- Operational Support & Field Delivery (10%)
- Support the Fixing Teams with installation, maintenance, and repair work as required, ensuring all activities meet safety and quality standards.
- Undertake the role of a Multi-Media Technician Advanced / PWT when operationally necessary.
- Stakeholder & Relationship Management (10%)
- Build strong working relationships with Station Managers, Contractors, and internal Global teams.
- Act as a point of contact for compliance matters, sharing insights and updates with key stakeholders.
- Champion Global's S.E.R.V.I.C.E. culture through collaboration, communication, and accountability.
What You’ll Love About This Role
- Think Big: You will help drive quality and compliance excellence across one of London’s most complex operational environments.
- Own It: Take full ownership of your stations and play a visible role in shaping service quality and safety culture.
- Keep It Simple: Use data and clear communication to make compliance practical and actionable.
- Better Together: Work closely with TfL, contractors, and internal teams to deliver world-class service safely and efficiently.
What Success Looks Like
- Completed compliance and safety audits across your assigned stations.
- Delivered impactful training sessions for Global and Contractor teams.
- Established strong working relationships with Station Managers and field teams.
- Contributed to measurable improvements in quality, safety, and compliance performance.
What You’ll Need
- Proven experience in quality, safety, or compliance roles within operational environments (TfL or similar preferred).
- Strong understanding of QUENSH standards and regulatory frameworks.
- Experience conducting audits, inspections, and safety reviews.
- Confident trainer and communicator, comfortable leading sessions in classroom and field settings.
- Excellent relationship-building skills with the ability to influence and support at all levels.
- Analytical mindset with the ability to interpret and act on data insights.
- Full UK Driving Licence.
Safety, Quality & Compliance Auditor in City of London employer: Global
Contact Detail:
Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety, Quality & Compliance Auditor in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in quality, safety, and compliance roles, as well as your training skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit your application today!
We think you need these skills to ace Safety, Quality & Compliance Auditor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Safety, Quality & Compliance Auditor role. Highlight your relevant experience in quality and compliance roles, especially if you've worked in operational environments like TfL. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about safety and compliance. Share specific examples of how you've driven quality improvements in past roles. Remember, we love a good story that showcases your skills!
Showcase Your Training Experience: Since this role involves delivering training, make sure to highlight any experience you have in training or mentoring others. We want to know how you've helped teams understand compliance and safety standards in the past. Be specific about your methods and outcomes!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Global
✨Know Your QUENSH Standards
Make sure you brush up on your understanding of QUENSH standards and regulatory frameworks before the interview. Being able to discuss how these apply to safety and compliance will show that you're not just familiar with the concepts, but that you can also implement them effectively.
✨Showcase Your Audit Experience
Prepare specific examples from your past roles where you've conducted audits or inspections. Highlight any risks you identified and how you addressed them. This will demonstrate your hands-on experience and analytical mindset, which are crucial for this role.
✨Emphasise Training Skills
Since delivering training is a key part of the job, think about times when you've successfully trained others. Be ready to share your approach to making complex information accessible and engaging, as well as any feedback you've received from trainees.
✨Build Relationships
Discuss your strategies for building strong working relationships with stakeholders. Whether it's Station Managers or contractors, showing that you can communicate effectively and influence at all levels will set you apart. Have a few examples ready to illustrate your relationship-building skills.
