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- Tasks: Ensure compliance and safety across TfL stations through audits, inspections, and training.
- Company: Join a leading transport authority committed to quality and safety in London.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Why this job: Shape the future of transport safety while building strong relationships with teams.
- Qualifications: Experience in quality or compliance roles and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and collaboration in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
Your Role:
As part of a team of Quality and Compliance Service Controllers, you will be responsible for ensuring that all activities across the TfL estate comply with regulatory, safety, and quality standards. Reporting to the Quality and Compliance S.E.R.V.I.C.E. Manager, this role involves conducting audits, inspections, and compliance checks while also delivering classroom and site-based training to Global staff and contractors. You will also take ownership of specific stations, building relationships with Station Managers to ensure effective quality, compliance, and safety measures.
Key Responsibilities
- Quality, Compliance & Safety Management (40%)
- Conduct regular quality, compliance, and safety inspections across the TfL estate to ensure alignment with Global and TfL standards (QUENSH).
- Carry out operational audits of Global and Contractor fixers, identifying risks, skills gaps, and improvement opportunities.
- Take ownership of assigned stations, ensuring compliance with safety and operational procedures.
- Monitor and enforce corrective actions following audits or incident investigations.
- Maintain accurate compliance documentation and ensure adherence to regulatory frameworks and contractual obligations.
- Training, Competency & Development (25%)
- Deliver classroom and site-based training sessions to Global and Contractor teams, ensuring consistent understanding of compliance, quality, and safety standards.
- Support new staff onboarding with practical, on-the-job coaching and mentoring.
- Collaborate with the Compliance, Training & Safety Team to update and develop training materials, guides, and competency programs.
- Promote a culture of continuous learning and improvement across all teams.
- Equipment and Asset Control (15%)
- Oversee equipment and asset compliance at stations and depots, ensuring all tools and operational resources meet safety and quality standards.
- Track and report maintenance issues, ensuring timely resolution and documentation.
- Support operational readiness by maintaining accurate records of inspections and equipment certifications.
- Operational Support & Field Delivery (10%)
- Support the Fixing Teams with installation, maintenance, and repair work as required, ensuring all activities meet safety and quality standards.
- Undertake the role of a Multi-Media Technician Advanced / PWT when operationally necessary.
- Stakeholder & Relationship Management (10%)
- Build strong working relationships with Station Managers, Contractors, and internal Global teams.
- Act as a point of contact for compliance matters, sharing insights and updates with key stakeholders.
- Champion Global’s S.E.R.V.I.C.E. culture through collaboration, communication, and accountability.
What You’ll Love About This Role
- Think Big: You’ll help drive quality and compliance excellence across one of London’s most complex operational environments.
- Own It: Take full ownership of your stations and play a visible role in shaping service quality and safety culture.
- Keep It Simple: Use data and clear communication to make compliance practical and actionable.
- Better Together: Work closely with TfL, contractors, and internal teams to deliver world-class service safely and efficiently.
What Success Looks Like
In your first few months, you’ll have:
- Completed compliance and safety audits across your assigned stations.
- Delivered impactful training sessions for Global and Contractor teams.
- Established strong working relationships with Station Managers and field teams.
- Contributed to measurable improvements in quality, safety, and compliance performance.
What You’ll Need
- Proven experience in quality, safety, or compliance roles within operational environments (TfL or similar preferred).
- Strong understanding of QUENSH standards and regulatory frameworks.
- Experience conducting audits, inspections, and safety reviews.
- Confident trainer and communicator, comfortable leading sessions in classroom and field settings.
- Excellent relationship-building skills with the ability to influence and support at all levels.
- Analytical mindset with the ability to interpret and act on data insights.
- Full UK Driving Licence.
Quality & Compliance Service Controller in Accrington employer: Global
Contact Detail:
Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Service Controller in Accrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TfL or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality and compliance. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of past experiences. Highlight how you’ve conducted audits or delivered training sessions, as this will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Quality & Compliance Service Controller in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality & Compliance Service Controller role. Highlight your experience in quality, safety, and compliance, especially if you've worked in operational environments like TfL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality and compliance. Share specific examples of your past experiences that relate to the key responsibilities in the job description. We love a good story!
Show Off Your Training Skills: Since this role involves delivering training, make sure to mention any relevant experience you have in training or mentoring others. We want to know how you can help our teams understand compliance and safety standards effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Global
✨Know Your QUENSH Standards
Make sure you brush up on your understanding of QUENSH standards before the interview. Be ready to discuss how you've applied these standards in previous roles, especially in quality and compliance settings. This will show that you’re not just familiar with the terminology but can also implement it effectively.
✨Showcase Your Training Skills
Since this role involves delivering training sessions, prepare to share examples of how you've successfully trained others in compliance or safety. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to communicate complex information clearly.
✨Build Relationships
Highlight your experience in building relationships with stakeholders, like Station Managers or contractors. Prepare anecdotes that illustrate your relationship-building skills and how they’ve led to improved compliance or safety outcomes. This will show that you understand the importance of collaboration in this role.
✨Be Data-Driven
Prepare to discuss how you’ve used data to drive improvements in quality and compliance. Think of specific metrics or results you’ve achieved through your analytical mindset. This will help convey that you can make compliance practical and actionable, aligning with the company’s values.
