At a Glance
- Tasks: Help clients achieve success with our product through relationship building and consultative support.
- Company: Join a mission-driven company that values innovation and collaboration.
- Benefits: Enjoy 25 days' leave, health benefits, flexible working, and career growth opportunities.
- Other info: Be part of a diverse team committed to inclusion and community impact.
- Why this job: Make a real impact by partnering with top brands and driving adoption of AI tools.
- Qualifications: Strong interpersonal skills, analytical mindset, and customer-focused approach required.
The predicted salary is between 51750 - 63250 £ per year.
As our Senior Customer Success Executive you'll: Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets.
This is achieved through proactive relationship building, education, and consultative support.
You will lead and manage a portfolio of our Enterprise clients, helping them to realise value and support growth.
Identify and feedback growth opportunities with your AM counterparts Pull, analyze, and deliver regular usage reports for each of your accounts.
Forecast risk with account manager and develop a plan to mitigate Working closely with other internal teams to help deliver custom projects and strategic workshops Be the voice of the customer and channel feedback to relevant departments.
Strong interpersonal skills and experience building strong internal and external relationships Strong Analytical skills with a high attention to detail.
Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption Ability to bring data to life with stories and present with confidence.
Passion for building trust and communicating effectively with customers Ability to work autonomously and look for improvements in ways or working and processes Natural ability to switch between different roles and wear different hats.
Highly organized and able to juggle multiple tasks with competing deadlines Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.
Us Build strategic relationships with the biggest agencies and brands in the world Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results What We Offer ð§At GWI, you'll find meaningful work, visible impact, and a culture that empowers you to do your best.
Time to recharge – 25 days' annual leave, plus office closures over the holidays.
Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a "work from home" budget.
Career growth – Accredited learning, leadership development, and global career mobility.
Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Diversity, Equity & Inclusion ð«¶Diversity is fundamental to who we are—both as a data company and as a workplace.
Our data reflects global realities, and so must our teams.
As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process.
We also actively encourage applications from underrepresented and marginalized communities.
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Senior Customer Success Manager (Hybrid) in London employer: Global Web Index
At GWI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration. As a Senior Customer Success Manager, you'll enjoy meaningful work with visible impact, alongside generous benefits such as 25 days of annual leave, health and wellbeing support, and opportunities for career growth through accredited learning and leadership development. Our commitment to diversity, equity, and inclusion ensures a welcoming environment for all, making GWI a truly rewarding place to advance your career.
