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- Tasks: Provide technical support for innovative water treatment products and collaborate with a dynamic team.
- Company: Join Global Water Solutions, a leader in clean water technology.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days annual leave.
- Why this job: Make a real impact on global water solutions while developing your technical skills.
- Qualifications: Experience in mechanical or electrical engineering and strong problem-solving skills.
- Other info: Opportunities for international exposure and professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Mechanical Product Support Representative role at GLOBAL WATER SOLUTIONS UK PVT. LTD. Global Water Solutions (GWS) has a vacancy for a Mechanical Product Support Representative to join our operation in Woking, England, focusing on multifunction taps, RO and water treatment products. GWS is a leading global manufacturer of pressure tanks and water enhancement products, including multi‑function taps. We are fully dedicated to enhancing lives by providing innovative technologies and products that ensure access to clean water worldwide. We are expanding our UK operation in Woking and are seeking a technically skilled professional to join our team. If you have a strong background in mechanical, electrical, and water system engineering, excellent problem‑solving skills, and a customer‑focused mindset, we would love to hear from you.
At GWS, you will be part of an international, dynamic, and collaborative environment. We value professionalism, initiative, and personal growth, encouraging every team member to explore and maximize their potential.
Role And Key Responsibilities
- Develop deep technical knowledge of all GWS products and their usage, including mechanical, hydraulic, and electrical components.
- Read, interpret, and apply water flow diagrams, wiring schematics, and system blueprints.
- Provide on‑site and remote technical support to installers, service partners, and customers.
- Work collaboratively with designers, architects and engineers to ensure correct installation and system integration.
- Provide sales staff and customers with technical support for new installations.
- Conduct site pre‑assessments, system commissioning, and post‑installation audits.
- Diagnose and troubleshoot system issues related to plumbing, electronics, and water flow performance.
- Create and maintain detailed technical documentation, including weekly service logs, installation reports and product performance data.
- Support continuous improvement initiatives by providing feedback on product performance and installation processes.
- Manage and maintain spare part inventory and assist with preparation of technical displays for exhibitions and regional trade shows.
- Collaborate with internal departments such as Customer Service, Sales Support, and Engineering for cross‑functional technical needs.
- Participate in internal technical sales and business training programmes to stay up to date with product innovations and industry standards.
- Manage travel expenses against set budget for site visits, installations, or training; infrequent global travel (mostly in Europe and the Middle East) may be required.
Your Attributes
- Candidates from an MNC background would be a definite advantage.
- A technical qualification in Mechanical, Electrical or Electronic Engineering will be advantageous, but is not essential.
- Minimum 3–4 years of experience in technical installations, servicing, or commissioning, preferably in the water treatment or smart tap industry.
- Solid understanding of water flow systems, plumbing design, electrical wiring, and fluid dynamics.
- Excellent communication skills (written and verbal) in English are required. Additional languages are advantageous.
- Strong problem‑solving and analytical skills with a proactive approach to technical challenges.
- Excellent customer service skills.
- Computer literate with familiarity in CRM and technical reporting systems.
- Organised, detail‑orientated, and capable of managing multiple field and office‑based tasks.
- Knowledge about pressure pumps and tanks would be an added advantage.
- Previous knowledge of multifunction taps would be an added advantage.
- Valid UK driving licence.
- Free to travel for global business (infrequent) with no travel restrictions.
What We Offer
- Competitive salary and benefits package.
- Pension scheme.
- 25 days annual leave plus bank holidays.
- Supportive, collaborative working environment.
- Opportunities for international exposure and professional development.
How To Apply
Please visit the Global Water Solutions career page and apply for the position through our BambooHR platform: https://globalwater.bamboohr.com/careers/.
About Us
Visit our website and LinkedIn page to learn more about how Global Water Solutions is helping the world access cleaner, more sustainable water. Website: https://www.globalwatersolutions.com
Mechanical Product Support Representative in Woking employer: GLOBAL WATER SOLUTIONS UK PVT. LTD.
Contact Detail:
GLOBAL WATER SOLUTIONS UK PVT. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mechanical Product Support Representative in Woking
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Global Water Solutions' products and values. This will not only help you answer questions better but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to mechanical and electrical systems. Think about how your past experiences align with the role of a Mechanical Product Support Representative and be ready to share specific examples.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you on their radar.
We think you need these skills to ace Mechanical Product Support Representative in Woking
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the technical aspects of the role. Brush up on your knowledge of mechanical, electrical, and water systems. This will help you stand out in your written application.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with solutions!
Apply Through Our Website: Remember to apply through our BambooHR platform on the Global Water Solutions career page. It’s the best way for us to receive your application and get you in the running for this exciting role!
How to prepare for a job interview at GLOBAL WATER SOLUTIONS UK PVT. LTD.
✨Know Your Products Inside Out
Before the interview, make sure you dive deep into understanding GWS's products, especially multifunction taps and water treatment systems. Familiarise yourself with their technical specifications, common issues, and solutions. This will not only impress your interviewers but also show your genuine interest in the role.
✨Brush Up on Technical Skills
Given the technical nature of the Mechanical Product Support Representative role, it's crucial to review your knowledge of mechanical, hydraulic, and electrical components. Be prepared to discuss how you've applied this knowledge in past roles, particularly in troubleshooting and installations.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in technical installations or customer support. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your analytical skills and proactive approach to problem-solving.
✨Communicate Clearly and Confidently
Excellent communication is key in this role, so practice articulating your thoughts clearly. Whether discussing technical details or customer interactions, ensure you convey your ideas confidently. Consider doing mock interviews with a friend to refine your delivery.
