At a Glance
- Tasks: Drive account growth and deliver exceptional solutions to clients in a dynamic environment.
- Company: Global Voices, a leading language service provider with a focus on innovation.
- Benefits: Generous package including health insurance, bonuses, and a supportive work culture.
- Other info: Opportunities for career progression and personal development in a vibrant office setting.
- Why this job: Join a fast-growing team and make a real impact in multilingual communication.
- Qualifications: 5+ years in professional services with a passion for sales and account management.
Global Voices is a commercial success story, bringing some of the best-known brands, technology and language experts together to enable multilingual communication. The demand for high quality translation of content for different languages, regions and cultures continues to increase and as such, Global Voices continues to expand its services and geographical areas.
Our core services: Subtitling, Dubbing, Voice-Over, Translation and Interpretation. To be recognised as a brand leader for innovation and people excellence by enabling the world to communicate in a cosmopolitan environment with a customer centric passion for high quality.
Health & Wellbeing: Global Voices provides internal and external health & wellbeing support. It also runs numerous charity events, sponsor walks and holds its own running club.
Benefits: A generous package including private health insurance, annual bonus, private pension scheme, employee share scheme, dogs at work scheme and free onsite parking.
Career: Plenty of opportunities for progression and professional development set by a clear and concise career path and backed by investment in CPD.
Stirling Head Office ~ Monday - Friday office based - 8.00am - 5.00pm (1 hour lunch break).
Due to our continuous success, we are looking for an Account Manager to join our entrepreneurial and fast growing company. The account management department works closely with Global Voices’ marketing and operations team. As an account manager, you will have responsibility for the growth and profit by providing exceptional solutions to our prospects and customers alike. This is a great opportunity for an ambitious individual who is looking to set its mark by providing creative, high-quality solutions to our customers.
A driven and bright person with a minimum of 5 years’ experience in a professional services role. You must be passionate about sales growth and have expert knowledge of growing accounts at C level. Experience in successfully running large scale projects through a full project life cycle, including experience with developing and post-launch strategy. You must have the drive to build efficient pipelines, whilst ensuring dependencies are unblocked, to support and drive the implementation of exceptional quality.
Founded in 2004, Global Voices is ranked within the top 100 LSPs (Language Service Provider) worldwide. Our network of over 9000 translators and interpreters allows us to deliver communication services in more than 150 languages. We currently service companies across the UK, Europe and the USA. With a stellar reputation for expertise and quality of service, we deliver what we promise. Our company prides itself on playing a critical role in building a better working world for our customers and their communities.
We are proud to have received the bronze award for and support The Defence Employer Recognition Scheme (ERS), run by the Ministry of Defence, which was established to encourage employers to develop and maintain an armed forces-friendly environment.
Remote Account Director/Client Services employer: Global Voices
Global Voices is an exceptional employer, offering a vibrant and cosmopolitan work environment that prioritises health and wellbeing alongside professional growth. With a generous benefits package including private health insurance and a clear career progression path, employees are empowered to thrive in their roles while contributing to meaningful multilingual communication solutions. Located in Stirling, the company fosters a culture of innovation and excellence, making it an ideal place for ambitious individuals to make their mark.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Director/Client Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Voices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Voices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Account Director/Client Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Voices:Your cover letter is your chance to shine! Tell us why you want to work at Global Voices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Voices!
How to prepare for a job interview at Global Voices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
