At a Glance
- Tasks: Manage strategic client relationships and drive sales growth in a dynamic environment.
- Company: Global Voices, a leading language service provider with a passion for quality.
- Benefits: Health & wellbeing support, charity events, and a vibrant team culture.
- Other info: Exciting opportunities for career growth in a cosmopolitan workplace.
- Why this job: Join a top-ranked company and make a real impact in multilingual communication.
- Qualifications: Fluent in French/German with a passion for sales and strategic thinking.
The predicted salary is between 40500 - 49500 £ per year.
Hello, bonjour and welcome to Global Voices. Global Voices is a commercial success story, bringing some of the best-known brands, technology and language experts together to enable multilingual communication. The demand for high quality translation of content for different languages, regions and cultures continues to increase and as such, Global Voices continues to expand its services and geographical areas.
Our core services: Subtitling, Dubbing, Voice-Over, Translation and Interpretation.
Our mission: Connect people, remove barriers, enhance value and create opportunities.
Our vision: To be recognised as a brand leader for innovation and people excellence by enabling the world to communicate.
Our culture: A cosmopolitan environment with a customer centric passion for high quality. Driven and innovative professional team, with a semi-flat hierarchical structure. Transparent, honest with a drive for growth.
Health & Wellbeing: Global Voices provides internal and external health & wellbeing support. It also runs numerous charity events, sponsor walks and holds its own running club.
Your mission:
- Location: Stirling - Head Office - Monday - Friday office based - 8.00am - 5.00pm (1 hour lunch break).
- Native level French/German - both written and spoken.
- Develop and manage strategic client relationships.
- Working towards an annual revenue target.
- Working alongside the Translation/Interpretation Project Managers, managing the quotation process from primarily inbound enquiries, follows up to close the deal and builds relationships with historic clients to gain repeat business.
- Managing a busy in-tray, actively involved with the resolution of a diverse and interesting range of requests from Global Voices clients within SLAs, ensuring a positive client experience.
- Involved with marketing campaigns, including industry specific digital marketing campaigns, brochures and adverts with a view to generating further business.
- Deliver accurate monthly sales reports to senior management.
Who are we looking for?
- Be native/fluent in French/German speaking/written.
- You must be passionate about sales growth and have expert knowledge of growing accounts at C level.
- Strategic thinker with the ability to implement and adjust.
- You must have the drive to build efficient pipelines, whilst ensuring dependencies are unblocked, to support and drive the implementation of exceptional quality.
- Build strong relationships with customers and suppliers.
Why should you join Global Voices?
Founded in 2004, Global Voices is ranked within the top 100 LSPs (Language Service Provider) worldwide. Our network of over 9000 translators and interpreters allows us to deliver communication services in more than 150 languages. We currently service companies across the UK, Europe and the USA. With a stellar reputation for expertise and quality of service, we deliver what we promise. Our company prides itself on playing a critical role in building a better working world for our customers and their communities.
Account Manager - Switzerland in Stirling employer: Global Voices Ltd
Global Voices Ltd is an exceptional employer, offering a dynamic work environment at our Stirling Head Office where collaboration and innovation thrive. We prioritise employee growth through ongoing training and development opportunities, while our strong commitment to customer service ensures that every team member plays a vital role in delivering impactful interpretation projects across Scotland. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Switzerland in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Voices Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Voices Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Switzerland in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Voices Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Global Voices Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Voices Ltd!
How to prepare for a job interview at Global Voices Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
