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For Companies At a Glance
- Tasks: Support students with enquiries and provide guidance at the front desk.
- Company: Join TLG, part of Global University Systems, known for excellence in education.
- Benefits: Enjoy discounts, training opportunities, social events, and more!
- Why this job: Be part of a growing team that values student support and collaboration.
- Qualifications: Strong communication skills and a passion for helping students are essential.
- Other info: Flexible full-time and part-time roles available; must have the right to work in the UK.
The predicted salary is between 28800 - 42000 £ per year.
Company: The Language Gallery (TLG)
Position: Student Support Officer
Contract Type: Permanent (full-time and part-time)
Location: Nottingham
Salary: Highly competitive
Who We Are
The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation for excellence in providing English Language and University Pathways programmes. We partner with institutions like St. Mary’s University (Twickenham London) and Bishop Grosseteste University (BGU). Currently, we welcome over 78,000 students across 42 international locations, including campuses in London, Singapore, and Birmingham. We have ambitious growth plans, making this an exciting time to join us! Our student-centred learning methodology is progressive, modern, and designed to meet our learners’ needs.
Position
Due to increased student numbers and new partnerships, we are opening a new campus in Nottingham. We are seeking a Student Support Officer to join us on a permanent basis. The Student Support Officer will handle front-facing customer service and administrative tasks, providing excellent support to enhance the student experience for all students and stakeholders.
Key Responsibilities
- Serve as the first and last point of contact for students, handling enquiries and providing advice and support at the front desk.
- Collaborate with other support officers to offer basic advice and referrals.
- Act as a referral point, offering support, guidance, information, and confidential advice to students.
- This role reports to the Student Services Manager and involves working on weekends.
Why Join Us
TLG is part of Global University Systems (GUS), an international network dedicated to accessible, industry-relevant qualifications. Our values include student focus, communication, collaboration, respect, competence, entrepreneurship, and integrity—behaviours we expect from all colleagues.
What We Offer
- My Rewards Hub with discounts and deals
- Employee Assistance Program (EAP)
- Training & Development opportunities
- Refer-A-Friend (RAF) scheme
- Social events via ‘GOSH’
- Eyecare vouchers
- Additional benefits from GUS
Requirements
Role Requirements
- Excellent interpersonal skills
- Ability to support students with mental health, personal, and academic issues
- Strong organisation and time management skills
- Excellent verbal and written communication skills
- Cooperative and collaborative attitude
Other Information
Please note: Candidates must have the right to work in the UK. Only shortlisted applicants will be contacted. Applying is quick and easy—just click the apply button, submit your up-to-date CV, and outline your interest and suitability for the role. We appreciate your interest in TLG. We will review all applications and contact those who meet our criteria. Good luck!
TLG is an equal opportunities employer and encourages applications regardless of sex, race, disability, age, sexual orientation, or religion.
Student Support Officer - TLG College (Nottingham) employer: Global University Systems
Contact Detail:
Global University Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer - TLG College (Nottingham)
✨Tip Number 1
Familiarise yourself with TLG's values and mission. Understanding their student-centred approach will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in customer service or support roles. Be ready to share specific examples of how you've successfully handled student or client enquiries, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss your organisational skills and time management strategies. Since the role involves handling multiple tasks, showing that you can prioritise effectively will be crucial.
✨Tip Number 4
Research common challenges faced by students in a college environment, especially regarding mental health and academic issues. Being knowledgeable about these topics will allow you to provide informed support and advice during your interview.
We think you need these skills to ace Student Support Officer - TLG College (Nottingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Student Support Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and support roles. Highlight any specific achievements that demonstrate your interpersonal skills and ability to handle student-related issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have supported students in the past and how your values align with TLG's commitment to student focus and collaboration.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Global University Systems
✨Showcase Your Interpersonal Skills
As a Student Support Officer, you'll need excellent interpersonal skills. Be prepared to share examples of how you've effectively communicated and supported students or clients in the past. This will demonstrate your ability to connect with students and provide the necessary support.
✨Demonstrate Your Organisational Skills
The role requires strong organisation and time management skills. During the interview, discuss how you prioritise tasks and manage your time effectively, especially in busy environments. Providing specific examples will help illustrate your capabilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle student enquiries and support issues. Think about potential challenges you might face in the role and how you would address them. This shows your problem-solving skills and readiness for the position.
✨Emphasise Your Collaborative Attitude
Collaboration is key in this role. Highlight your experience working in teams and how you contribute to a positive team environment. Discuss any previous roles where you collaborated with others to achieve common goals, as this aligns with TLG's values.
