Student Success Tutor (TLG)

Join to apply for the Student Success Tutor (TLG) role at Global University Systems.

Job Role: Student Success Tutor/Academic Mentor – TLG (specialism in Business Management). Candidates with experience as a Personal Tutor specializing in Business Management are encouraged to apply.

Contract Type: Permanent

Location: Birmingham

Why Join TLG

The Language Gallery (TLG) is a contemporary institution dedicated to providing a diverse range of programmes. Our commitment is centered around a student-centric learning and teaching methodology, emphasizing progressiveness, forward-thinking, and modern approaches tailored to meet the diverse needs of our learners.

The Role:

The Student Success Tutor plays a critical role in ensuring that students receive personalised guidance and support throughout their academic journey. This role is designed to help students achieve their academic goals through proactive coaching and support. The Student Success Tutor will create individualised strategies and plans, working closely with students to set and track academic goals, overcome barriers to success, and engage with resources. The role contributes directly to improving retention and enhancing the overall student experience through close collaboration with academic departments and student support teams.

Responsibilities include:

• Provide personalised, 1 to 1 or group academic support for students in achieving their academic goals.
• Build a relationship with students, to develop relevant individualised personal support and development plans.
• Build strong, trusting relationships with students, ensuring they feel heard, supported, and empowered in their educational journey.
• Collaborate with students to define specific, measurable, achievable, relevant, and time-bound goals (SMART goals) and track progress toward these goals through regular check-ins and adapt plans as necessary.
• Support students in understanding course material and assignments.
• Identify and support at-risk students through early intervention, including addressing academic and personal issues that may impact retention.
• Use data to identify students at risk of disengagement (e.g. low attendance) or academic decline. Implement early intervention strategies to improve retention, such as proactive outreach, tailored action plans, and regular follow-up.

Qualifications/ Education:

• An experienced and qualified educator with a background in Further/Higher Education (F/HE) or Secondary Education.
• Proven expertise in effective learning, teaching, and assessment strategies that drive student success.
• Holds or working towards a recognised teaching qualification, such as Qualified Teacher Status (QTS), a Postgraduate Certificate in Education (PGCE), or an equivalent credential.
• Deeply committed to educational excellence and student development, with a strong focus on supporting learners from diverse backgrounds (widening participation).
• Cultural Competency: Ability to work with students from diverse backgrounds, respecting different cultural perspectives and creating an inclusive coaching environment.
• Knowledge of awarding body regulations and the ability to work within these.
• Knowledge of safeguarding and associated principles (the Prevent agenda etc.).
• A PGCE or equivalent teaching qualifications (or willingness to work towards one).
• Experience working in a student support, pastoral, or academic advisory role within higher or further education.
• Experience working directly with creative or performing arts students, ideally within a music education environment.
• Master’s degree in Business Management, Strategy, Organisational Behaviour, Marketing, Economics, Finance, Project Management, Accountancy, HRM, Supply Chain, Logistics, International Management.

What we offer our colleagues:

• 20 days annual leave
• Pension 5% personal contribution & 3% Company contribution
• Season Ticket Loan (T&C's apply)
• Vision Express Eye Care Vouchers
• Training & Development opportunities (T&C's apply)
• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc.
• Employee Assistance Programme.
• Refer a friend scheme for staff members (T&Cs apply).
• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

It’s quick and easy to apply for a role at the TLG. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria. We do not offer visa sponsorship.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, gender reassignment, race, disability, age, gender, sexual orientation, or religion or belief.