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- Tasks: Lead a team to enhance student success and engagement at LCCA.
- Company: Join the London College of Contemporary Arts, a vibrant educational institution.
- Benefits: Enjoy competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real difference in students' lives and shape their academic journeys.
- Qualifications: Degree-level qualification and experience in student services or academic advising.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: London College of Contemporary Arts (LCCA)
We are seeking an experienced Student Success Team Lead to join our university support services. This role is ideal for a motivated professional who is passionate about student outcomes, retention, and academic support. The successful candidate will oversee a team of student advisors and support coordinators, develop student engagement strategies, and ensure high-quality service delivery across our student lifecycle programmes.
Responsibilities
- Lead, manage and mentor a team of student success tutors, ensuring consistent, high-quality support for students.
- Develop and implement student retention and engagement strategies to improve academic outcomes and wellbeing.
- Coordinate case management for at risk students, collaborating with academic staff, disability services and mental health teams.
- Monitor team performance using key performance indicators (KPIs), prepare regular reports and present findings to senior management.
- Design and deliver training, resources and workshops to build staff capability in student support, safeguarding and safeguarding procedures.
- Maintain accurate student records in the student information system and ensure compliance with data protection and safeguarding policies.
- Contribute to cross-functional projects to enhance student experience, digital support tools and onboarding processes.
- Manage service improvements using feedback, surveys and student voice initiatives.
Qualifications & Experience
Essential:
- Degree-level qualification or equivalent experience in education, social sciences or a related field.
- Proven experience in a student services, academic advising or student engagement role, with at least 2 years in a supervisory or team lead position.
- Experience managing caseloads, risk assessments and coordinating support for diverse student populations.
- Strong knowledge of UK higher education frameworks, retention practices and student wellbeing services.
- Excellent interpersonal and communication skills, with experience delivering training and presentations.
Desirable:
- Master's Degree, PGCE, QTS, coaching/mentoring qualification, or working towards one.
- Evidence of ongoing professional development.
- Familiarity with student information systems or CRM platforms.
- Experience analysing student data to identify trends and inform interventions.
- Previous experience within a further/higher education institution in the UK.
- Previous experience working and dealing with students.
About You
- Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.
- Proactive problem-solver with attention to detail and sound professional judgement.
- Collaborative team player who can build positive relationships across academic and professional services.
- Adaptable and resilient with the ability to work effectively in a fast-paced environment.
What we offer
- Competitive salary and pension scheme.
- Generous annual leave entitlement and access to flexible working arrangements.
- Professional development opportunities, including training and career progression pathways.
- Employee wellbeing programmes and access to counselling services.
How to apply - application process
Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We're also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK.
Student Success Team Lead in London employer: Global University Systems
Contact Detail:
Global University Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who work at LCCA or similar institutions. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for team lead positions in student services. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your passion for student success during the interview. Share specific examples of how you've improved student outcomes in previous roles. This will demonstrate your commitment and expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in student lives.
We think you need these skills to ace Student Success Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Success Team Lead role. Highlight your relevant experience in student services and any leadership roles you've held. We want to see how your background aligns with our mission of enhancing student outcomes!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how you meet the essential criteria and share your approach to student success. Be genuine and let your passion for student engagement come through – we love that!
Showcase Your Skills: Don’t forget to highlight your interpersonal and communication skills, especially if you have experience delivering training or presentations. We’re looking for someone who can lead and inspire a team, so make sure we see that in your application!
Apply Through Our Website: Remember to submit your application via our online careers portal. It’s the easiest way for us to receive your CV and supporting statement. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Global University Systems
✨Know Your Stuff
Make sure you’re well-versed in the role of a Student Success Team Lead. Brush up on student engagement strategies, retention practices, and the UK higher education framework. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in previous roles. Think about specific situations where your leadership made a difference in student outcomes or team performance. This will demonstrate your capability to manage and inspire a team.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to student success. Be ready to discuss how you’ve used data to inform decisions or improve services in past roles. This shows you can back up your strategies with evidence and are results-driven.
✨Emphasise Your Empathy
Since this role is all about supporting students, be prepared to talk about your empathetic approach. Share stories that highlight your commitment to equality, diversity, and inclusion, and how you’ve positively impacted students’ wellbeing in challenging situations.
