Program Advisor (Student Recruitment) in London

Program Advisors are responsible for promoting the University of Law's programme portfolio to prospective students via phone, email, and online meetings, forming a vital part of the sales and recruitment team. The purpose of the role is to manage the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing domestic and international students with support throughout the full application journey. You will work with minimal day-to-day supervision, leading and managing a consultative enrolment process within established procedures and parameters. The role requires a strong understanding of internal systems, processes, programme offerings, and the wider higher education environment. Role holders are expected to work with independence and initiative, prioritise effectively in response to changing demands, and make decisions within defined parameters. You will also be expected to actively contribute to improving recruitment processes and student experience.

Your Tasks

• Proactively manage and respond to a high volume of prospective students through phone, SMS, video calls, emails and chats, often making 100+ dials per day.
• Continuously learn and master the course offerings and programmes provided by the University of Law through structured training and independent research.
• Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs.
• Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment at the University of Law.
• Explore a student's career aspirations and confidently match them to relevant University of Law programmes.
• Advise international students on visa, immigration and compliance requirements where applicable.
• Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process.
• Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle.
• Represent the University of Law in a professional, positive and engaging manner at all times.
• Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date.
• Identify opportunities for new business and recruitment avenues within the market.
• Support continuous improvement in recruitment processes and student conversion strategies.

Requirements

• 1+ years exposure to the higher education industry.
• 2+ years of professional, full-time sales experience in a closing sales role.
• 1+ years of experience working through complex sales cycles with multiple touch points and decision makers.
• 2+ years' track record of meeting revenue targets and performance quotas.
• 2+ years of experience managing an accurate pipeline and reporting from a CRM.
• Ability to record productivity, report from and maintain sales CRM systems, spreadsheets and collate data.
• Fast learner, meticulous attention to detail with near perfect verbal and written communication skills.
• A problem‐solving and positive attitude with an interest in higher education and the legal profession.

Preferred Qualifications

• Prior experience in an education or e‐learning space.
• Related Marketing, Commerce or Tech Bachelor's or Honours Degree.
• 1+ years of experience in a team leadership role.

Benefits

• Plus 1 day per year capped at 25 days, so you have time to rest, recharge and balance life beyond work.
• 5% personal contribution and 3% company contribution, so you can build long‐term financial security with matched contributions.
• Spread the cost of your commute with an interest‐free travel loan.
• Support for regular eye tests and essential eyewear.
• Access to short courses via FutureLearn and group‐wide professional development programmes.
• Via My Rewards Hub, access to various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics and more.
• Confidential support for your wellbeing, whenever you need it.
• Earn rewards for helping us bring great talent into the team.
• Discounts and sponsorship opportunities at select GUS institutions, including The University of Law.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. Global University Systems is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation or religion or belief.