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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users and troubleshoot technical issues.
- Company: Join Global University Systems, a leader in international education.
- Benefits: Enjoy 20 days annual leave, hybrid working, and a contributory pension scheme.
- Why this job: Make a difference in students' lives while developing your IT skills.
- Qualifications: IT qualification and experience in technical support for Windows and macOS.
- Other info: Dynamic work environment with opportunities for training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: London
Work Pattern: 5 Days Onsite - Weekend cover (Shift Rota)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.
Summary Of Role
Working as an IT Support Technician in the Service Desk Team, you will be responsible for providing 1st and 2nd line technical assistance to end-users. Troubleshooting hardware and software issues and ensuring the smooth operation of IT systems and support across the organisation, while also delivering excellent customer service to all users. Weekend availability with a rota shift working pattern will be applied. Working 5 out of 7 days through the week. 5 days on site support.
Responsibilities
- Identify the root-causes and provide support to end users and infrastructure issues.
- Collaborate with other IT teams across the group.
- Communicate with the onsite and remote users for troubleshooting.
- Coordinate the technical support specialists whilst working on site.
- Participate in the IT procurement process.
- Provide recommendation for equipment and software configurations.
- Provide VC assistance to VIPs and meeting room presentations equipment.
- Communicate with external IT services providers and suppliers.
- Provide support and input for projects to be delivered for our brands.
- On site support with weekend cover for brands as required.
Qualifications / Education
A qualification in Information Technology or a related discipline.
Skills & Knowledge
- Experience providing technical support for Windows and macOS devices, with a strong working knowledge of Windows operating systems and Microsoft Office applications.
- Experience with Windows Server administration.
- Understanding of LAN and WAN network services and administration.
- Ability to support local Wi-Fi services, telephony systems, and video conferencing endpoint solutions.
- Strong written and verbal communication skills in English, with the ability to clearly and professionally support end users.
- Experience supporting Microsoft 365 platforms and applications.
Experience
Demonstrated experience in IT support or user services roles.
What We Offer
- 20 days annual leave (plus 1 day per year capped at 25 days), plus bank holidays - time to rest, recharge, and balance life beyond work.
- Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance.
- Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
- Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan.
- Eye Care Vouchers - support for regular eye tests and essential eyewear.
- Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes.
- Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc.
- Employee Assistance Programme - confidential support for your wellbeing, whenever you need it.
- Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
EEO Statement: GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
IT Technician employer: Global University Systems
Contact Detail:
Global University Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your tech projects or any troubleshooting success stories. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with Windows and macOS support, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves supporting end-users, it's crucial to demonstrate your strong written and verbal communication skills. Make sure your application reflects your ability to communicate clearly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global University Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS systems, as well as Microsoft Office applications. Be ready to discuss your experience with troubleshooting common issues and how you've resolved them in the past.
✨Show Off Your Communication Skills
Since you'll be providing support to end-users, it's crucial to demonstrate your ability to communicate clearly and professionally. Practice explaining technical concepts in simple terms, as this will show that you can effectively assist users who may not be tech-savvy.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Think about past experiences where you identified root causes or collaborated with other teams. Having a few examples ready will help you showcase your problem-solving skills.
✨Understand the Company Culture
Research Global University Systems and their mission to empower students through education. Being able to align your answers with their values will demonstrate your genuine interest in the role and the organisation, making you a more appealing candidate.
