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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Join an international education group in vibrant Greater London.
- Benefits: Enjoy annual leave, hybrid working options, and a pension scheme.
- Why this job: Make a difference by ensuring smooth IT operations for users.
- Qualifications: IT qualification and experience with Windows and macOS required.
- Other info: Work onsite with a weekend rota in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
An international education group in Greater London is seeking an IT Support Technician. This role includes providing 1st and 2nd line technical support to end-users, troubleshooting hardware and software issues, and ensuring IT systems operate smoothly.
Candidates must have a qualification in IT or a related field and experience with Windows and macOS devices. The position involves working 5 days onsite with weekend cover.
The organization offers numerous benefits, including annual leave, hybrid working options, and a contributory pension scheme.
IT Support Technician – Onsite (Weekend Rota) employer: Global University Systems
Contact Detail:
Global University Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician – Onsite (Weekend Rota)
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows and macOS, as you'll need to troubleshoot like a pro. We recommend setting up a mini-lab at home to practice common issues you might face.
✨Tip Number 2
Network, network, network! Reach out to current or former IT Support Technicians on LinkedIn. They can give you insider tips about the role and the company culture, which can really help you stand out in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've solved technical problems or helped users. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician – Onsite (Weekend Rota)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and macOS devices, as well as any relevant IT qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Problem-Solving Skills: In your application, mention specific examples of how you've tackled hardware and software issues in the past. We’re looking for those who can think on their feet and keep our systems running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global University Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and macOS systems. Be prepared to discuss common issues and troubleshooting steps, as well as any relevant experience you've had in previous roles. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll need to explain technical issues to non-technical users. Practice articulating complex concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions, which is crucial for providing effective support.
✨Highlight Your Experience with 1st and 2nd Line Support
Be ready to share specific examples from your past roles where you provided 1st and 2nd line support. Discuss the types of issues you resolved, how you approached them, and the outcomes. This will help the interviewers see your practical experience and problem-solving skills in action.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. Ask about the team structure, the types of challenges they face, or how success is measured in this position. This shows your genuine interest and helps you assess if the job is the right fit for you.
