Admissions Representative in London

About Global University Systems (GUS): Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Overall Purpose: To lead and manage the InUni application processing team developing a high-quality processing team through which applications to InUni Institutional Partner programmes can be dealt with accurately and efficiently.

Principal Duties:

• To lead, manage and train the Admissions teams overseas and supervise the offshore team, ensuring seamless integration in overall application processes.
• Run and analyse admission operations data, provide expert opinion on data trends and patterns during the cycle and produce reports with process improvement recommendations and manage implementation plan.
• To work with the Head of Admissions Operations and Visa Compliance to develop and implement innovative procedures and business processes in relation to application processing, underpinning the University's strategic objectives.
• To collaborate closely with IT and project teams on the specification and development of management information systems to meet future Institutional needs for the admission of students, and to provide training for all users of such systems.
• To be responsible for the delivery of a high quality application processing service that is responsive to the needs of applicants, academics and other colleagues and services.
• Establish a series of service level agreements with the Head of Recruitment Relationships, and other relevant stakeholders in relation to application processing; to monitor performance against these SLAs and to take action to remedy poor performance.
• To be an acknowledged expert on qualifications, including international qualifications and equivalences, providing advice and making judgements where necessary.
• To keep up to date with changes in qualifications and to advise staff as appropriate.
• To have overall responsibility for the quality of application data on the University student records system (SITS and others) and to further develop auditing and error reporting of admissions data making appropriate recommendations to ensure data quality.
• To ensure that application processing procedures are clearly understood by all relevant staff and reflect both internal and external requirements.
• To work with the University's student records and HESA teams to ensure that the data transferred from admissions to these partners meets their requirements and is of the highest possible quality.
• To work with the Head of Admissions and Compliance Team to ensure compliance with UKVI requirements.
• To be the key point of contact within Admissions Operations in relation to the assessment of applicants.
• To deputise for the Head of Admissions and Student Visa Compliance at internal and external meetings or events where necessary.
• The above list of tasks is not exhaustive, and the post-holder will be expected to work flexibly and co-operatively with other members of the team providing cover and assistance when necessary.

EDUCATION/QUALIFICATIONS

Essential: Educated to degree level or equivalent standard.

EXPERIENCE:

Essential:

• Substantial experience of working in higher education admissions in a management role with expert knowledge.
• Experience of setting team and individual targets in a management setting, monitoring progress against these and taking remedial action where necessary.

Desirable:

• Experience of identifying and delivering innovative business process improvements to achieve strategic aims.
• Experience of project work or of working directly as part of a project team.

KNOWLEDGE:

Essential:

• An excellent knowledge of qualifications, including international qualifications and equivalents and assessment of residential category (fee status).
• A high level of IT knowledge and understanding of database development and problem-solving within a Higher Education context.
• Substantial experience in the preparation and delivery of training and other presentations to a variety of audiences.

Desirable:

• Knowledge of the specific admissions requirements for International applicants.
• The ability to initiate new developments or projects and to see these through to a satisfactory conclusion.
• A good knowledge of the processes and regulations relating to admission of students under Tier 4 of the Points Based Immigration rules.

SKILLS:

• Excellent management skills, with the ability to lead and motivate a team.
• Excellent organisational skills, with the ability to prioritise and plan the work of others to achieve specific objectives.
• Excellent decision-making skills, able to evaluate the impact and risks of operational decisions.
• A commitment to and understanding of process improvement.
• Excellent communication and interpersonal skills with a full understanding of the importance of effective communication.