Admissions Interviewer

Location: London - Tower Hill

Working Model: Onsite

Contract: Full time, Permanent

About LCCA

LCCA is a contemporary institution, offering a range of programmes. Our students embark on a journey which is designed to meet their academic and personal demands. At the very heart of our vision is a student-centered learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs. Our academic team consists of modern, progressive professionals who have what it takes to motivate students from a variety of backgrounds, to inspire belief in students who are striving for professional and personal recognition and to drive students towards successful lives.

Role Summary

The Admissions Interviewers are expected to work alongside the recruitment and admissions teams to ensure effective and smooth running of the process of application, interviews and be a proactive agent in the College engagement and retention strategy. LCCA seeks to ensure that all applicants who are interested in studying on courses offered have not only the appropriate entry qualifications, numeracy and literacy skills, but also have the required aptitude, interest and motivation to allow them to commit to their chosen course.

Key Responsibilities

• Interviewing

To give due consideration to applications including:

• Review student folders prior to starting the interview.
• Confirm data and previous qualifications and experience relevant to the selected course.
• Review the personal statement and discuss relevant sections with the applicant to gain an insight into their motivation and reasons for wanting to study.
• Engage with prospective students as one of the leading ambassadors for LCCA.
• Write up and submit interview forms following each interview, ensuring all relevant sections are completed including a clear evaluation of the applicant’s suitability.
• Make recommendation for the offer of a place or the rejection of the applications, building positive relationships with students.
• To undertake other duties as part of the academic team as directed by the Line Manager.
• Undertake any other duties which may reasonably be required by the senior management including representation of the College at external events.
• Carry out all duties in accordance with the College’s Equal Opportunities Policy and other policies designed to protect members of staff or students from harassment.
• Take reasonable care of health and safety of self, other people and resources whilst at work to comply with the College’s Health and Safety Policy, Codes of Practice and local rules.

Engagement & Retention

• To support the engagement and retention strategy to support student population and the student experience;
• Strong understanding of the student lifecycle, resolving issues in an accurate and timely manner, offering options for students that are carefully explained, in order to support a strong students’ experience.
• Encouraging that students from all demographic and academic background are adequately represented in student initiatives offered by the College &/or Students’ Union at key transitions in the student journey for different year groups.
• Be familiar with the college IT systems and VLE that support this role, in particular online forms and enquiries.
• Proactively contribute to create a second to none experience for the arrival and induction of new students.
• Assist with the organisation and attendance at events such as induction and Graduation.
• To support the academic and admin teams with the integration of students into campus life.
• To develop and create an effective engagement strategy to connect with the student population through social events and activities to enhance the student experience.
• Phone and email enquiry management ensures a strong client focus is maintained.
• Provide high quality client service – front counter information and advice, system support and direction, and referral in a professional and accurate manner.
• Provide reporting and statistics on engagement and retention using the agreed software during the student lifecycle to assist with planning.

About You

Qualifications & Skills

• Bachelor’s degree or equivalent.
• Good understanding of the requirements and good practices associated with interview practices.
• Strong communication and interpersonal skills ability to mentor and support.
• Good attention to detail.
• Problem solving ability.

Experience

• Relevant academic course management and delivery of experiences.
• Academic administrative experience.
• Relevant industry experience.
• Good subject and academic knowledge based on teaching or practice-based experience.
• Experience of conducting interviews in an academic setting.

What we offer

• Competitive salary.
• 20 days annual leave.
• Pension 5% personal contribution & 3% Company contribution.
• Season Ticket Loan (T&C's apply).
• Vision Express Eye Care Vouchers.
• Training & Development opportunities (T&C's apply).
• Staff Discount Scheme – via My Rewards Hub, from various retailers.
• Refer a friend scheme for staff members (T&C's apply).
• Social events on campus and through GUS Social Committee.
• Professional development opportunities, including training and career progression pathways.
• Employee wellbeing programmes and access to counselling services.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process.

Please note: For this opportunity, you must be able to prove you have the right to work in the UK.