At a Glance
- Tasks: Provide top-notch support for travel technology and assist advisors with GDS queries.
- Company: Join a leading luxury travel advisory group with a global reach.
- Benefits: Competitive salary, hybrid work options, and opportunities for bonuses.
- Other info: Fast-paced environment with room for growth and creativity.
- Why this job: Be part of a dynamic team that shapes the future of luxury travel.
- Qualifications: 3-5 years in travel tech, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
The Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions and assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.
The specialist will be primarily responsible for managing Travelport solutions including but not limited to:
- Support queries raised to the GDS Help Desk (Service desk)
- Bespoke advisor work
- Implement new PCCs
- Projects as governed by the business
- Growing the Smart Button portfolio
- Enhancing team knowledge on Travelport
General Team Responsibilities:
- Assist with GDS related questions (Formats, workflow, processes and configurations)
- Manage the GDS Help Desk emails
- Manage all new advisors onboarding and offboarding (Agency implementations)
- Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
- Support implementation of new client OBTs/BTA cards
- Create bespoke solutions (processes/scripts) as required by the business to support internal or advisor needs
- Support new product developments and rollouts that encroach on the GDS
- GDS Software installation & support
- Support GDS Hotel rate code loading and ongoing maintenance
- Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
- Manage / support all processes that flow into/out of the GDS (includes Advisor processes front end, through back‑offices Dolphin / Agresso Net Suite)
- Identify and share changes and updates related to the GDS with operational leaders
- Set up / support Sabre Red apps and scripts
- Set up / support Galileo Navitas products
- Scriptwriting (Smart buttons - Travelport, Workflows - Sabre, Smartflows - Amadeus)
- Support Compleat (mid‑office) updates where required
- Support GDS audits as and when required
- Support questions and troubleshoot for all GDS & GDS tools
- Evaluate and elevate where training needs are identified (Advisors)
- Evaluate and elevate issues to IT and other operational teams where necessary
- Keep up-to-date with all changes to procedures/processes within the Travel Technologies team and other operational teams
- Ensure that all internal process documents are kept up-to-date
- Identify and share improvement suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes
Qualifications:
- Advanced knowledge of the travel industry is essential
- 3-5 years’ experience, fully proficient, working with Travelport (back end)
- Travelport script knowledge essential – Smart Buttons preferably
- Thrives in a fast‑paced environment and can easily adapt to the rapidly changing priorities of the business
- Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
- Ability to move projects and share updates in a timely manner with the project owner
- Ability to manage multiple projects/tasks simultaneously and prioritize own workload
- Excellent oral and written communication skills
- Exceptional customer service skills
- Flexibility to support the needs of the business
GDS AND GDS TOOLS:
- Travelport, Sabre and Amadeus
- Mid‑office tool – Compleat
- RoomService Profile tools – Umbrella Faces, Client Base and Embark
- Online Booking Tools – Atriis and Concur
- Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS
- Payment Solutions – Conferma and Apexx
- Reporting tools – Magnatech and Power BI
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Application Support Specialist in London employer: Global Travel Collection
At Global Travel Collection, part of Internova Travel Group, we pride ourselves on fostering a dynamic and inclusive work environment that champions employee growth and collaboration. As an Application Support Specialist, you will benefit from our commitment to professional development, competitive compensation, and a supportive culture that values innovation and teamwork, all while being part of a leading luxury travel advisory firm in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GTC on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your GDS knowledge. We should be ready to discuss Travelport, Sabre, and Amadeus in detail. Show them we know our stuff!
✨Tip Number 3
Practice those problem-solving scenarios! Think of examples where we've tackled tech issues or improved processes. This will show our 'just own it' attitude in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Application Support Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with GDS and Travelport. We want to see how your skills align with the role of Application Support Specialist, so don’t hold back on showcasing your relevant expertise!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in a fast-paced environment. We love candidates who can demonstrate a 'just own it' attitude and creative problem-solving abilities, so let us know how you’ve made a difference in previous roles.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to show your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Global Travel Collection
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Travelport, Sabre, and Amadeus. Be ready to discuss specific features and functionalities, as well as any recent updates or changes in the systems. This will show that you're not just familiar with the tools but are also proactive about staying current.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially in a fast-paced environment. Highlight your 'just own it' attitude by discussing how you approached challenges and what creative solutions you implemented. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Confidently
Since this role involves supporting advisors and internal teams, practice articulating your thoughts clearly. Use mock interviews to refine your communication skills, ensuring you can explain complex concepts in a straightforward manner. Good communication is key to providing exceptional customer service.
✨Be Ready to Discuss Process Improvements
Think about any processes you've improved in previous roles. Be prepared to share specific examples of how you identified inefficiencies and implemented changes. This will show your potential employer that you're not only capable of managing existing processes but also keen on enhancing them for better efficiency.
