At a Glance
- Tasks: Support luxury travel advisors with ticketing, bookings, and system navigation.
- Company: Join a leading luxury travel group with a global reach.
- Benefits: Competitive salary, potential bonuses, and a supportive work environment.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing travel experiences for clients worldwide.
- Qualifications: 5+ years in travel, strong knowledge of booking systems, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors.
More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry.
GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
Responsibilities
- Manage requests submitted to all Operations desks via Salesforce within SLA
- Attend weekly onboarding sessions and support new Advisors with setup requests.
- Provide support with requests related to issuing, reissuing and refunding complex tickets
- Record and elevate all complaints and positive feedback to your Line Manager
- Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
- Support the Operations Manager with Duty of Care responsibilities and Crisis reports
- Assisting Advisors with ADM’s and escalation for resolution in the event of disputes
- Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
- Handle incoming calls and direct them to the appropriate department or channel
- Monitor the UK Hotel and Staff travel inbox to ensure all emails are actioned
- Support Advisors in navigating the UK/USA intranet (Share Point)
- Assist with the processing and coordination of group bookings
- Create credentials for aggregators such as Booking. com / Airlines Group portals
- Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
- Conduct quality checks on Advisor bookings to reduce errors and minimise ADMs
- Participate in monthly team meetings to review performance and updates.
- Identify training needs for the Advisors and report them to the Line Manager
- Provide feedback to the Line Manager to support team development and improvement.
- Assist USA Advisors with the ad hoc bookings required to be created in the UK
Qualifications
- Full Time, Fixed Friday – Tuesday schedule ( 37.5 hours ). With varied working hours 12:00pm - 20:30pm weekdays and Sat/Sun 10:30am - 19:00pm
- Minimum of 5 years’ experience in business and/or leisure travel
- Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC)
- Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
- Solid understanding of group booking processes
- Experience of using Atriis and Concur
- Strong overall knowledge of travel products and services
- Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA
- Exceptional communication & customer service skills
- Strong command of the English language, both written and verbal
- Good understanding of the leisure Tour Operator fares
- Strong team player with the ability to communicate effectively across all departments and levels
- Maintains a positive, proactive, and professional attitude.
- Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.
- Pay And Benefits
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.
Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
The salary range posted represents the pay range for U.
S. candidates.
If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer.
We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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IC Support Specialist employer: Global Travel Collection
At Global Travel Collection, part of Internova Travel Group, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development in the luxury travel sector. With a commitment to diversity and inclusion, we offer competitive benefits and a dynamic environment where your contributions are recognised and rewarded.
