At a Glance
- Tasks: Provide top-notch support for travel technology and assist advisors with GDS queries.
- Company: Join a leading luxury travel advisory group with a global reach.
- Benefits: Competitive salary, potential bonuses, and a flexible hybrid work environment.
- Other info: Opportunity for growth in a fast-paced, innovative industry.
- Why this job: Be part of a dynamic team that shapes the future of luxury travel.
- Qualifications: 3-5 years in travel tech, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
The Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions and assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.
The specialist will be primarily responsible for managing Travelport solutions including but not limited to:
- Support queries raised to the GDS Help Desk (Service desk)
- Bespoke advisor work
- Implement new PCCs
- Projects as governed by the business
- Growing the Smart Button portfolio
- Enhancing team knowledge on Travelport
General Team Responsibilities:
- Assist with GDS related questions (Formats, workflow, processes and configurations)
- Manage the GDS Help Desk emails
- Manage all new advisors onboarding and offboarding (Agency implementations)
- Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
- Support implementation of new client OBTs/BTA cards
- Create bespoke solutions (processes/scripts) as required by the business to support internal or advisor needs
- Support new product developments and rollouts that encroach on the GDS
- GDS Software installation & support
- Support GDS Hotel rate code loading and ongoing maintenance
- Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
- Manage / support all processes that flow into/out of the GDS (includes Advisor processes front end, through back‑offices Dolphin / Agresso Net Suite)
- Identify and share changes and updates related to the GDS with operational leaders
- Set up / support Sabre Red apps and scripts
- Set up / support Galileo Navitas products
- Scriptwriting (Smart buttons - Travelport, Workflows - Sabre, Smartflows - Amadeus)
- Support Compleat (mid‑office) updates where required
- Support GDS audits as and when required
- Support questions and troubleshoot for all GDS & GDS tools
- Evaluate and elevate where training needs are identified (Advisors)
- Evaluate and elevate issues to IT and other operational teams where necessary
- Keep up-to-date with all changes to procedures/processes within the Travel Technologies team and other operational teams
- Ensure that all internal process documents are kept up-to-date
- Identify and share improvement suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes
Qualifications:
- Advanced knowledge of the travel industry is essential
- 3-5 years’ experience, fully proficient, working with Travelport (back end)
- Travelport script knowledge essential – Smart Buttons preferably
- Thrives in a fast‑paced environment and can easily adapt to the rapidly changing priorities of the business
- Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
- Ability to move projects and share updates in a timely manner with the project owner
- Ability to manage multiple projects/tasks simultaneously and prioritise own workload
- Excellent oral and written communication skills
- Exceptional customer service skills
- Flexibility to support the needs of the business
GDS AND GDS TOOLS:
- Travelport, Sabre and Amadeus
- Mid‑office tool – Compleat
- RoomServiceProfile tools – Umbrella Faces, Client Base and Embark
- Online Booking Tools – Atriis and Concur
- Dolphin Res Module and Back Office
- Agresso NetSuite and Advisor OS
- Payment Solutions – Conferma and Apexx
- Reporting tools – Magnatech and Power BI
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Application Support Specialist employer: Global Travel Collection
At Global Travel Collection, we pride ourselves on being an exceptional employer that values collaboration, innovation, and employee growth. Our supportive work culture fosters creativity and problem-solving, while our commitment to professional development ensures that our Application Support Specialists have ample opportunities to enhance their skills in a dynamic environment. Located in the heart of the travel industry, we offer unique advantages such as exposure to luxury travel services and the chance to work alongside industry leaders, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GTC on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Travelport knowledge. We want to show that we’re not just familiar with the tools, but that we can also solve problems creatively!
✨Tip Number 3
Practice common interview questions related to customer service and technical support. We need to demonstrate our ability to handle multiple tasks while keeping a positive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the GTC team.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with GDS and Travelport. We want to see how your skills align with the role of Application Support Specialist, so don’t hold back on showcasing your relevant expertise!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. We love a 'just own it' attitude, so let us know how you’ve creatively solved issues or improved processes in your previous roles.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Global Travel Collection
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Travelport, Sabre, and Amadeus. Be ready to discuss specific features and functionalities, as well as any recent updates or changes in the systems. This will show that you're not just familiar with the tools but are also proactive about staying current.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially in a fast-paced environment. Highlight your 'just own it' attitude by discussing how you approached challenges and what creative solutions you implemented. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Confidently
Since this role involves supporting advisors and internal teams, practice articulating your thoughts clearly. Use mock interviews to refine your communication skills, ensuring you can explain complex concepts in a straightforward manner. Good communication is key in this position!
✨Be Ready to Discuss Process Improvements
Think about any processes you've improved in previous roles. Be prepared to share your ideas on how to enhance workflows and reduce issues within the GDS support structure. Showing that you can identify and implement improvements will set you apart from other candidates.
