Learning And Development Specialist

Job Purpose

The Learning and Development (L&D) Specialist is responsible for designing, implementing, and delivering company training programmes that enhance the knowledge, skills, and performance of GTC Independent Travel Advisors. This role ensures alignment of L&D initiatives with organizational goals to drive Independent Travel Advisor revenue generation, address knowledge gaps and overall company success.

Key Responsibilities

1. Training Needs Analysis:

• Assess training and development needs through performance needs and deliver training in conjunction with company strategy and revenue goals.
• Collaborate with department heads to identify skill gaps and opportunities for improvement across the business.

2. Training Design and Delivery:

• Develop engaging and effective learning materials, including e-learning modules, workshops, and training guides.
• Facilitate in-person and virtual training sessions.
• Customize learning solutions to address specific team or departmental needs.
• Support new Independent Travel Advisor onboarding process and provide full onboarding training support.

3. Evaluation and Reporting:

• Measure the effectiveness of training programmes using feedback, assessments, and performance metrics.
• Prepare reports on training outcomes and provide recommendations for improvement.

4. Learning Technologies:

• Utilize Learning Management Systems (LMS) to deliver and track training programs.
• Stay updated on new L&D technologies and integrate them into the organisation’s strategy.

5. Stakeholder Collaboration:

• Work closely with Leadership and all GTC UK business unit’s to align training initiatives with organizational objectives.
• Act as a consultant to provide guidance on IC development opportunities.

Qualifications and Skills

Experience:

• Minimum of [2–5] years of experience in a learning and development role or similar.
• GDS (Sabre, Travelport, Amadeus, experience preferred.
• Dolphin and Dolphin ResModule, experience preferred.
• Proven track record in designing and implementing successful training programs.

Technical Skills:

• Proficiency with Learning Management Systems.
• Knowledge of instructional design principles and adult learning theories.
• Strong proficiency in Microsoft Office Suite and e-learning software

Core Competencies:

• Excellent communication and presentation skills.
• Strong project management and organizational abilities.
• Analytical mindset with the ability to interpret data and feedback.
• Creativity and adaptability to design innovative learning solutions.

Requirement:

Deliver face to face training at London office (101 St Martin’s Lane) when required.