Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Travel Advisors with operational requests and ensure smooth daily operations.
- Company: Join a dynamic travel company dedicated to exceptional service and support.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values your input and fosters a positive work culture.
- Qualifications: 5+ years in travel, strong knowledge of Galileo/Amadeus, and excellent communication skills required.
- Other info: Opportunity to assist in training new Advisors and enhance your travel industry expertise.
The predicted salary is between 36000 - 60000 £ per year.
The IC Support Specialist role is a full commitment to proactively support our Travel Advisors by handling all their operational requests to ensure a smooth daily business operation.
Responsibilities
- Answer telephone in a polite, timely and efficient manner.
- Action requests sent to the IC Support Service Desk (Sales Force) within the given SLA.
- Attend weekly onboarding meetings for new Advisors.
- Assist new Advisors with any set up requests.
- Assist with requests related to issuing/reissuing/refunding complex tickets.
- Report and log all complaints/praises to your Line Manager and respond as directed.
- Assist Advisors to navigate through Atriis/Concur/Roomservice/Dolphin and Apexx.
- Assist the Ops Manager with Duty of Care/crisis reports.
- Assist Advisors with ADMs and escalate for resolution in the event of disputes.
- Provide ad hoc short training sessions to our Advisors to improve process proficiency.
- Manning the UK Hotels inbox to ensure all emails are distributed accordingly.
- Manning the UK Staff inbox to ensure all requests are replied to in a timely manner.
- Guide the Advisors through the UK/USA intranet – SharePoint.
- Assist Advisors with updating travellers' profiles.
- Provide assistance with fulfilling group bookings.
- Create credentials for aggregators such as Booking.com.
- Support Advisors with NDC requests by showing the GDS booking process.
- Quality check Advisors' bookings on requests to minimize errors to reduce ADMs.
- Attend monthly team meetings.
- Identify training needs for the Advisors and report them to the Line Manager.
- Give feedback to the Line Manager for the benefit of other staff members.
- Assist USA Advisors with the ad hoc booking required to be created in the UK.
Requirements
- X3 Days in the office Hybrid Working.
- Minimum 5 years business/leisure travel experience.
- Excellent Galileo/Amadeus skills to training level, including strong fares & ticketing knowledge (published and net fares); Sabre is a bonus.
- Good British & European Rail knowledge including Evolvi / Voyages SNCF / Trainline.
- Good knowledge of group bookings/processes.
- Good knowledge of Atriis/Concur.
- Excellent all round travel product knowledge.
- Good administration skills.
- Excellent time management.
- The ability to work in a high pressured and demanding environment to meet company SLAs.
- Exceptional communication & customer service skills.
- A good command of the English language (verbal and written).
- Excellent fares knowledge, qualified to a minimum level of British Airways Fares 2.
- Good understanding of the leisure Tour Operator fares.
- Ability to work as a team member and communicate with all departments at all levels.
- Ability to maintain a positive and proactive attitude.
- Knowledge of Teams/Sales force/One Note/Excel preferable not essential.
IC Support Specialist employer: Global Travel Collection UK
Contact Detail:
Global Travel Collection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IC Support Specialist
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, such as Atriis, Concur, and Salesforce. Having hands-on experience or at least a solid understanding of these platforms will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of fares and ticketing, especially with Galileo and Amadeus. Being able to demonstrate your expertise in these areas will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your previous experiences in high-pressure environments. Think of specific examples where you successfully managed multiple requests or resolved conflicts, as this role requires exceptional time management and customer service skills.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IC Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business and leisure travel, particularly your skills with Galileo and Amadeus. Emphasise any training or mentoring roles you've had, as this is key for the IC Support Specialist position.
Craft a Strong Cover Letter: In your cover letter, express your passion for supporting Travel Advisors and detail how your previous experience aligns with the responsibilities listed in the job description. Mention specific examples of how you've handled operational requests or provided training.
Showcase Communication Skills: Since exceptional communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully resolved issues or trained others.
Highlight Problem-Solving Abilities: The role requires handling complex ticketing and resolving disputes. In your application, provide examples of situations where you've successfully navigated challenges in a high-pressure environment, showcasing your problem-solving skills.
How to prepare for a job interview at Global Travel Collection UK
✨Showcase Your Travel Knowledge
Make sure to highlight your experience in business and leisure travel during the interview. Be prepared to discuss specific scenarios where your knowledge of fares, ticketing, and booking processes made a difference.
✨Demonstrate Communication Skills
Since the role requires exceptional communication and customer service skills, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you effectively communicated with clients or team members.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Galileo, Amadeus, and Atriis. If you have experience with Sales Force or Excel, be ready to discuss how you've used these tools to improve efficiency in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-pressure situations. Think of examples where you successfully managed operational requests or resolved disputes, and be ready to explain your thought process and actions taken.
