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- Tasks: Lead a team of solution engineers to drive customer engagement and deliver tailored solutions.
- Company: Mirakl is a global leader in platform business innovation, trusted by 400+ top companies.
- Benefits: Enjoy a collaborative culture, career development opportunities, and the chance to work with cutting-edge technology.
- Why this job: Join a fast-growing company at the forefront of digital transformation and make a real impact.
- Qualifications: 10+ years in Solution Engineering with leadership experience; SaaS knowledge is essential.
- Other info: We value diverse perspectives and encourage all applicants to apply, even if unsure about qualifications.
The predicted salary is between 72000 - 108000 £ per year.
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure, and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling, and Sonepar. Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
As the Director of Solution Engineering, you will be at the forefront of Mirakl's growth strategy, leading a team of solution engineers to partner with our sales teams in driving new customers and expanding our footprint within our existing client base. Your mission will be to inspire, coach, and lead the Solution Engineering team to deliver impactful demonstrations, compelling value propositions, and innovative solutions that align with our customers' needs. This role requires a strong blend of leadership, technical expertise, and customer-facing experience, along with a deep understanding of SaaS platforms and IT landscape.
Key Responsibilities:- Build, mentor, and lead a world-class Solution Engineering team that supports Mirakl’s growth objectives.
- Drive engagement and performance through regular coaching, training, and career development opportunities.
- Foster a culture of collaboration, innovation, and customer-centricity across the team.
- Collaborate with sales teams to understand customer requirements and deliver tailored demonstrations and workshops.
- Serve as an executive sponsor for key customer engagements, ensuring alignment with their strategic objectives.
- Act as a trusted advisor to clients, addressing their business challenges with Mirakl’s marketplace solutions.
- Ensure seamless handovers between solution engineer, implementation, and post-sales teams to deliver exceptional customer experiences.
- Partner with the Product Development, Engineering, and Customer Success teams to align on product roadmap, customer feedback, and go-to-market strategies.
- Collaborate with Marketing to support events, webinars, and other demand-generation initiatives.
- Develop and execute strategies to scale the Solution Engineering function as Mirakl continues to grow globally, particularly through AI.
- Track and analyze key performance metrics to continuously improve the team’s effectiveness and impact. Ensure CRM accuracy.
- Leverage industry trends and competitive intelligence to refine messaging and positioning in the marketplace ecosystem.
- 10+ years of experience in Solution Engineering, Pre-Sales, or Technical Sales roles within a SaaS or enterprise software company.
- 5+ years in a leadership role, managing and scaling high-performing technical teams.
- Deep understanding of SaaS platforms, enterprise architecture, and digital transformation. Experience with marketplaces, e-commerce, or platform solutions is a strong plus.
- Proven track record of exceeding revenue goals.
- Strong leadership and coaching skills with the ability to inspire and influence cross-functional teams.
- Exceptional communication and presentation skills, with the ability to articulate complex solutions to both technical and non-technical audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field. An MBA or equivalent experience is a plus.
- Proficiency in CRM platforms (e.g., Salesforce), collaboration tools, and technical demonstration platforms.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Director of Solution Engineering, EMEA (London) employer: Global Trade Plaza
Contact Detail:
Global Trade Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Solution Engineering, EMEA (London)
✨Tip Number 1
Familiarise yourself with Mirakl's suite of solutions and their impact on businesses. Understanding how their technology drives growth and efficiency will help you articulate your value during interviews.
✨Tip Number 2
Network with current or former employees of Mirakl to gain insights into the company culture and expectations for the Director of Solution Engineering role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built and mentored teams in the past. Highlight specific examples where your coaching led to improved performance or innovation within a technical team.
✨Tip Number 4
Stay updated on industry trends related to SaaS platforms and digital transformation. Being able to speak knowledgeably about current challenges and opportunities in the marketplace will demonstrate your expertise and strategic thinking.
We think you need these skills to ace Director of Solution Engineering, EMEA (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Solution Engineering, particularly in SaaS or enterprise software. Emphasise leadership roles and any achievements that demonstrate your ability to exceed revenue goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your background aligns with Mirakl's mission. Mention specific experiences where you've led teams or driven customer success, showcasing your leadership and technical expertise.
Showcase Technical Skills: Detail your understanding of SaaS platforms and enterprise architecture in your application. Highlight any experience with marketplaces or e-commerce solutions, as this is crucial for the role.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to leading teams and driving performance. Prepare examples of how you've collaborated with sales teams and delivered tailored solutions to clients, demonstrating your customer-centric mindset.
How to prepare for a job interview at Global Trade Plaza
✨Showcase Your Leadership Skills
As a Director of Solution Engineering, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and driving performance.
✨Understand Mirakl's Solutions
Familiarise yourself with Mirakl's suite of solutions and how they empower businesses. Be ready to discuss how these solutions can address customer challenges and drive growth, showcasing your understanding of SaaS platforms and digital transformation.
✨Prepare for Customer Engagement Scenarios
Since you'll be acting as a trusted advisor to clients, think about potential customer scenarios you might encounter. Prepare to discuss how you would tailor demonstrations and workshops to meet specific client needs, highlighting your customer-centric approach.
✨Highlight Cross-Functional Collaboration Experience
Collaboration is key in this role. Be prepared to share examples of how you've worked with sales, product development, and marketing teams in the past. Emphasise your ability to align different departments towards common goals and improve customer experiences.
