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- Tasks: Provide first-line technical support and resolve IT issues for customers.
- Company: Join a dynamic IT support team in Bristol, focused on customer satisfaction.
- Benefits: Earn £140 per day with potential for permanent placement after 3 months.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact.
- Qualifications: No specific qualifications required, just a proactive attitude and willingness to learn.
- Other info: This is an onsite role, perfect for those looking to build their IT career.
Job Title: Service Desk Analyst Standard Office Hours Location: Onsite Role, Bristol, UK Job Type: Contract (Initial 3 Months, with Potential for Permanent Placement) Hours: Monday to Friday, Office Hours Rate: £140 per Day (Inside IR35 Umbrella Contractors Only) About the Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our clients dynamic IT support team based in Bristol. This onsite role offers an excellent opportunity to provide critical first-line technical support while honing your skills in a fast-paced IT environment. As the first point of contact for IT support , you will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and network issues , escalating when needed. Customer Service: …
Service Desk Analyst - Standard Office Hours employer: Global Technology Solutions
Contact Detail:
Global Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Standard Office Hours
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your hands-on experience.
✨Tip Number 3
Highlight your customer service experience. Since this role is customer-focused, be ready to share how you've successfully handled difficult situations or provided exceptional support in previous roles.
✨Tip Number 4
Research the company and its IT environment. Understanding their specific needs and challenges can help you tailor your responses during the interview, showing that you're genuinely interested in the role.
We think you need these skills to ace Service Desk Analyst - Standard Office Hours
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service. Use specific examples that demonstrate your ability to troubleshoot and resolve technical issues effectively.
Showcase Your Skills: Mention any relevant technical skills, such as familiarity with ticketing systems, hardware troubleshooting, or software support. Highlight your proactive approach and customer-focused mindset.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are interested in the role and how your background makes you a great fit. Be sure to convey your enthusiasm for working in a dynamic IT environment.
How to prepare for a job interview at Global Technology Solutions
✨Show Your Customer Service Skills
As a Service Desk Analyst, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully resolved customer issues in the past and how you handle difficult situations.
✨Demonstrate Technical Knowledge
Brush up on common hardware, software, and network issues that you might encounter in this role. Be ready to discuss troubleshooting steps you've taken in previous positions or during your training.
✨Familiarize Yourself with Incident Management Tools
Since you'll be logging and categorizing incidents, it's beneficial to know about ticketing systems. If you have experience with specific tools, mention them, or express your willingness to learn new systems quickly.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions about the team dynamics, the types of incidents you will handle, and opportunities for professional development within the company.
