Halo ITSM Consultant
Role Type: Permanent
Location: Reading (Client-facing)
Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits
Role Overview
We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecyclefrom discovery and solution design through configuration, testing, deployment, and continual service improvement.
You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities.
Key Responsibilities
Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs.
Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions, and dashboards. Support third-party integrations and data migrations.
Delivery & Training: Oversee testing phases (UAT, defect resolution), manage project risks/deliverables, and deliver comprehensive administrator and end-user training.
Stakeholder Management: Collaborate closely with project teams, technical specialists, and client stakeholders to maintain high-quality delivery standards.
Experience & Skills Required
Proven hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments.
Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles.
Practical expertise with workflows, service catalogues, automation, reporting, and integrations.
Excellent communication, facilitation,...
Halo ITSM Consultant in Reading employer: Global Technology Solutions
At Brixworth F1, we pride ourselves on being an exceptional employer, offering a dynamic work environment that thrives on innovation and teamwork. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge technology in the exhilarating world of motorsport. Join us to be part of a passionate team where your contributions directly impact high-stakes race operations, all while enjoying a supportive culture that values collaboration and excellence.
Contact Details:
Global Technology Solutions Recruitment Team
