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- Tasks: Provide top-notch desktop support and troubleshoot tech issues for users.
- Company: Join a high-profile enterprise in the heart of London.
- Benefits: Competitive daily rate and valuable experience in a dynamic environment.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Experience with Windows and macOS support, plus great problem-solving skills.
- Other info: Short-term contract with potential for future opportunities.
The predicted salary is between 40000 - 60000 £ per year.
This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop / Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience.
Key Responsibilities- Provide daily desktop support for Windows 10 / 11 and macOS environments, including hardware and software diagnostics and remediation.
- Configure and deploy workstations, peripherals, user accounts, and application access.
- Support mobile devices and perform basic network troubleshooting (wired / wireless).
Desktop / Helpdesk Support Consultant employer: Global Technology Solutions
Contact Detail:
Global Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop / Helpdesk Support Consultant
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in desktop or helpdesk support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11 and macOS support, as well as troubleshooting techniques. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, this role is all about ensuring a great user experience, so be ready to share examples of how you've helped users in the past. We love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team in making tech support a breeze.
We think you need these skills to ace Desktop / Helpdesk Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop and helpdesk support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows 10/11 and macOS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can deliver top-notch support, so let us know how you’ve kept users happy and systems running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Global Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and macOS. Be ready to discuss common issues and solutions, as well as any experience you have with hardware diagnostics and software remediation. This will show that you're not just familiar with the systems but can also troubleshoot effectively.
✨Demonstrate Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where you resolved issues while maintaining a positive user experience. This will highlight your ability to handle Tier 1 and Tier 2 support with ease.
✨Familiarise Yourself with Collaboration Tools
Research the collaboration tools commonly used in enterprise environments. Be prepared to discuss how you've supported these tools in the past or how you would approach troubleshooting them. Showing that you understand the importance of these tools in a business setting will set you apart.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. They might ask you to walk through how you would configure a workstation or troubleshoot a network issue. Practising these scenarios beforehand will help you articulate your thought process clearly and demonstrate your hands-on skills.
