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- Tasks: Provide break/fix support for printers and computers while delivering top-notch customer service.
- Company: Join Global Technology Solutions, a leader in tech support with a dynamic team.
- Benefits: Competitive pay, hands-on experience, and the chance to work in a field-based role.
- Why this job: Gain valuable skills in tech support and make a difference in customers' lives.
- Qualifications: Experience in hardware support and a knack for problem-solving.
- Other info: 6-month contract with opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
Global Technology Solutions, Chelmsford, Essex, UK
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Chelmsford
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
Mfp printer /hardware/computer field engineer - Chelmsford employer: Global Technology Solutions
Contact Detail:
Global Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mfp printer /hardware/computer field engineer - Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work with printers and hardware. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with MFPs or troubleshooting hardware, consider creating a portfolio or a LinkedIn post showcasing your best work. This can really catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to printers and computer hardware. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Mfp printer /hardware/computer field engineer - Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MFPs, printers, and hardware support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let us know what excites you about working with Global Technology Solutions.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and repaired devices in the past. We’re looking for candidates who can tackle challenges head-on, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MFP printers, laptops, and desktops. Be ready to discuss specific models and common issues you've encountered. This will show that you're not just familiar with the hardware but also have hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired devices in the past. Think about a time when you faced a tricky issue and how you resolved it. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Customer Service is Key
Since this role involves delivering excellent customer service, be ready to talk about your approach to communication and support. Share instances where you went above and beyond to help a customer or team member, highlighting your interpersonal skills.
✨Get Familiar with Service Management Systems
Understand the importance of maintaining accurate records and updates within service management systems. If you have experience with any specific tools, mention them. This shows that you’re organised and understand the workflow of tech support.
