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- Tasks: Provide technical support to businesses, troubleshoot issues, and maintain documentation.
- Company: Join a close-knit, growing IT support team dedicated to enhancing user experiences.
- Benefits: Enjoy 20 days holiday, onsite parking, free refreshments, and potential career progression.
- Why this job: Perfect for problem solvers eager to learn and make a real impact in a dynamic environment.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
- Other info: Work Monday to Friday, 8.30 to 5.00, supporting small to medium-sized businesses near St Ives.
The predicted salary is between 28800 - 43200 £ per year.
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same.
The role’s main responsibilities:
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:
- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday – Friday 8.30 – 5.00
- Potential to progress/develop to 2nd/3rd line support
- Onsite car parking & free refreshments (tea and coffee)
If you have the skills required, apply now.
1st line support engineer employer: Global Technology Solutions
Contact Detail:
Global Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and its various applications like SharePoint and Teams. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare for common technical support scenarios that you might encounter in the role. Practising how you would troubleshoot hardware or software issues can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Showcase your communication skills by being clear and friendly in all your interactions, whether it's during a phone call or an email exchange. This aligns with the company's values and demonstrates that you can effectively liaise with clients.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we stand for will help you tailor your responses in interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills: List your technical skills prominently, particularly those mentioned in the job description such as knowledge of Microsoft 365, networking, and security principles. Be sure to include any experience with Apple Mac systems if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Global Technology Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support, especially with Microsoft 365 and other relevant software. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your problem-solving abilities.
✨Emphasise Communication Skills
Since clear and friendly communication is valued, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so be ready to showcase your ability to communicate effectively with users who may not be tech-savvy.
✨Demonstrate Adaptability
The job requires a willingness to adapt to different clients and situations. Prepare examples of how you've successfully handled unexpected challenges or changes in previous roles, showing that you can thrive in a dynamic environment.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the types of clients you'll be supporting, and opportunities for professional development. This shows your genuine interest in the role and the company.
