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- Tasks: Provide top-notch support for waste and environmental services while managing queries and admin tasks.
- Company: Join a dynamic team focused on improving community services in Hillingdon.
- Benefits: Enjoy a hybrid work model and competitive pay of £165 per day.
- Why this job: Be part of a proactive team making a real impact in local government services.
- Qualifications: 5 GCSEs including Maths and English; strong admin skills required.
- Other info: Contract role for 3 months, starting ASAP with potential for varied responsibilities.
The predicted salary is between 33000 - 49500 £ per year.
We're looking for a reliable and proactive Technical Support Officer to provide high-quality administrative and operational support across waste/environmental services and customer-facing teams. You'll need to be organised, adaptable, and confident handling a busy workload with a strong focus on service delivery.
Key Responsibilities:
- Respond to queries via phone, email, and CRM; escalate as needed.
- Support service requests, complaints, and day-to-day admin for waste/environmental operations.
- Deliver a flexible, accurate admin service across multiple teams.
- Maintain workflows, track tasks, and flag any issues or resource gaps.
- Help with financial queries and follow correct payment processes.
- Contribute to service improvements and process efficiencies.
- Liaise with internal teams, external stakeholders, and members of the public.
- Provide occasional support across other sites or functions if required.
Requirements:
- Minimum 5 GCSEs including Maths and English.
- Strong admin experience, ideally in a busy, multi-team environment.
- Confident with Excel, Word, Google Docs, and case management systems.
- Excellent communication, organisation, and time management skills.
- Positive, flexible, and solution-focused attitude.
- Previous experience within Local Government.
Technical Support Officer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Excel, Word, Google Docs, and CRM systems. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Research the waste and environmental services sector, particularly any recent developments or challenges. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Tip Number 3
Prepare examples of how you've successfully managed a busy workload in previous roles. Highlight your organisational skills and ability to adapt to changing priorities, as these are crucial for the Technical Support Officer position.
✨Tip Number 4
Network with current or former employees in similar roles, especially within local government. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in busy environments. Emphasise your skills with Excel, Word, and case management systems, as well as any previous work within local government.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and ability to handle a busy workload. Mention specific examples of how you've contributed to service improvements or process efficiencies in past roles.
Highlight Communication Skills: Since the role involves responding to queries and liaising with various stakeholders, ensure you demonstrate your excellent communication skills. Provide examples of how you've effectively managed customer interactions in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Officer.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Admin Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you successfully managed multiple tasks or projects, especially in a busy environment. This will demonstrate your ability to handle the workload expected in this role.
✨Demonstrate Communication Proficiency
Since the role involves responding to queries and liaising with various stakeholders, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you handle a customer complaint, so think about how you would approach such situations.
✨Familiarise Yourself with Relevant Tools
Brush up on your skills with Excel, Word, Google Docs, and any case management systems you’ve used before. Be ready to discuss how you've used these tools in past roles to improve efficiency or manage data effectively.
✨Emphasise Your Problem-Solving Attitude
The job requires a solution-focused mindset, so prepare to share examples of how you've contributed to service improvements or resolved issues in previous positions. This will show that you can think critically and adapt to challenges.
