At a Glance
- Tasks: Provide top-notch customer service for loan-related enquiries and resolve issues efficiently.
- Company: Join a major UK high street bank with a focus on customer experience.
- Benefits: Competitive salary, private medical insurance, gym discounts, and 25 days annual leave.
- Other info: Office-based role with great transport links and opportunities for career growth.
- Why this job: Be part of a supportive team and make a real difference in customers' lives.
- Qualifications: Friendly attitude, attention to detail, and ability to work collaboratively.
The predicted salary is between 34000 - 42000 £ per year.
Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role.
We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.
Working Hours
- Shifts between 8am and 10pm, Monday to Sunday
- Operates on a 68 week shift rotation, providing plenty of notice to help you plan
- Includes some evening and weekend shifts, fairly shared across the team
The Role
As a Customer Service Advisor, you will:
- Deliver excellent customer service across a range of loan-related enquiries
- Handle more complex customer requests, collaborating with colleagues across the business where required
- Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
- Maintain accurate and up-to-date customer records in line with GDPR requirements
- Work towards and achieve agreed Key Performance Indicators (KPIs)
If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.
What We're Looking For
- A friendly, approachable, and customer-focused attitude
- Ability to work in a fast-paced, process-driven environment
- Strong attention to detail and confidence using computer systems
- A team player who enjoys working collaboratively and contributing ideas for continuous improvement
- A strong sense of responsibility when handling sensitive customer information
- The ability to undergo financial and criminal background checks
Whats on Offer
- Salary up to £23,500 per annum (when permanent), depending on experience
- Competitive benefits package including: Private medical insurance, Gym membership discounts, Contributory pension scheme, 25 days annual leave, Mental Health First Aider support, Plus many additional benefits
Work Environment
This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting. If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.
Customer Service Representative - Call Centre - Banking in Sunderland employer: Global Technology Solutions Ltd.
Join a leading UK high street bank as a Customer Service Representative in Newcastle's Cobalt Business Park, where customer experience is paramount. Enjoy a supportive work culture that prioritises employee well-being with benefits like private medical insurance, gym discounts, and a contributory pension scheme. With opportunities for career growth and a flexible shift pattern, this role offers a rewarding environment for those passionate about helping customers.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Call Centre - Banking in Sunderland
✨Tip Number 1
Get to know the company! Research the bank's values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate real call scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative - Call Centre - Banking in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in a call centre or banking environment. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the bank and its values. Understand their approach to customer service and how they handle loan-related enquiries. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved customer issues or collaborated with a team. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Attention to Detail
Since the role requires maintaining accurate customer records, be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to double-check your work, which will highlight your strong attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
