At a Glance
- Tasks: Join our Help Desk team providing IT support in both Spanish and English.
- Company: Be part of a leading IT Managed Service Provider in Peterborough.
- Benefits: Enjoy competitive pay, potential for permanent position, and immediate start.
- Other info: Shift-based role with weekend work; perfect for those eager to learn.
- Why this job: Kickstart your IT career in a dynamic environment with a supportive team culture.
- Qualifications: Fluency in Spanish and English, plus customer service experience preferred.
Location – Hampton, Peterborough
Pay - £18.85p/h
Contract – 3 months with potential extensions
Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week.
Required skills:
-fluent in Spanish and English speaking, with strong all-round communication skills.
- Plenty of Customer service experience
- Previously required to complete calls/make bookings.
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
Requirements:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
If you think you're suitable for the role, apply now!
If you are interested, please contact GTS on .
Spanish/ English speaking customer service desk in Peterborough employer: Global Technology Solutions Ltd.
Join a dynamic and inclusive team at a leading IT Managed Service Provider in Hampton, Peterborough, where your bilingual skills in Spanish and English will be highly valued. We offer competitive pay, a supportive work culture that fosters employee growth, and the chance to develop your IT career in a vibrant environment. With immediate starts available and opportunities for permanent positions, this is an excellent place for driven individuals seeking meaningful and rewarding employment.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spanish/ English speaking customer service desk in Peterborough
✨Tip Number 1
Brush up on your IT knowledge! Familiarise yourself with common IT support issues and solutions, as this will help you stand out during interviews. Showing that you have a genuine interest in IT can make a big difference.
✨Tip Number 2
Practice your bilingual communication skills. Since the role requires fluency in both Spanish and English, consider engaging in conversations or mock interviews in both languages to boost your confidence and fluency.
✨Tip Number 3
Research the company culture of the IT organisation. Understanding their values and work environment can help you tailor your responses during any interviews and show that you’re a good fit for their team.
✨Tip Number 4
Network with current employees or others in the industry. Connecting with people who work in similar roles can provide valuable insights and tips about the application process and what the company is looking for.
We think you need these skills to ace Spanish/ English speaking customer service desk in Peterborough
Some tips for your application 🫡
Highlight Language Skills:Make sure to emphasise your fluency in both Spanish and English. Mention any relevant experiences where you used these languages, especially in customer service or IT support roles.
Showcase Customer Service Experience:Detail your previous experience in customer service or call centre environments. Use specific examples to demonstrate how you've successfully handled customer inquiries or resolved issues.
Express Passion for IT:Convey your enthusiasm for IT and technology. Share any relevant courses, certifications, or personal projects that showcase your interest and willingness to learn in the IT field.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the job description. Highlight skills and experiences that match the requirements of the role, particularly those related to IT support and communication.
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Show Off Your Language Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Relevant Experience
Even if you haven't worked in IT specifically, emphasise any customer service or call centre experience you have. Share specific examples of how you've handled customer queries or resolved issues, as this will show your ability to adapt to the Help Desk environment.
✨Understand the Company and Role
Do some research on the IT organisation you're interviewing with. Understand their services, values, and what they look for in a candidate. This knowledge will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Shift Work Questions
Since this role involves shift work, be ready to discuss your availability and willingness to work weekends. Highlight your flexibility and any previous experience with shift patterns, as this will reassure the interviewer that you can meet the demands of the job.
