At a Glance
- Tasks: Support and maintain Sharp multifunction devices while delivering top-notch customer service.
- Company: Join a friendly, forward-thinking team in the office technology sector.
- Benefits: Earn up to £37,000, enjoy 25 days leave, and receive ongoing training.
- Other info: Dynamic role with opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact by helping customers with cutting-edge office technology.
- Qualifications: Technical background with good IT skills; experience with printers is a plus.
The predicted salary is between 37000 - 37000 £ per year.
Salary & Benefits
- Up to £37,000 per year
- Location: West London and surrounding area
- Company vehicle supplied
- Pension scheme
- 25 days annual leave plus bank holidays
- Ongoing manufacturer training and career development opportunities
- Opportunity to work within a friendly and supportive team environment
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of an expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers. This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
- Located within an area that allows effective coverage of customer network
- Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
- Good IT and networking knowledge, including experience with:
- Installing and setting up print drivers on PCs and server environments
- Configuring scan-to-email and scan-to-folder features
- Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
- A positive approach and excellent communication and customer service skills
- Strong planning and organisational abilities with the confidence to manage workload independently
- Ability to work effectively within a team while maintaining a professional approach with customers
- Full UK driving licence with no more than 3 penalty points
- Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
- Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
- Install, set up, and commission new devices at customer premises
- Keep regular communication with the office regarding availability and provide end-of-day updates
- Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
- Present a professional image and provide a high standard of customer care at all times
- Record and monitor parts usage accurately to support manufacturer warranty procedures
- Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
- Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
- Attend training sessions delivered by manufacturers and suppliers as required
- Support the business with any additional tasks relevant to the role when needed
- Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years
Photocopier Service Engineer in Southall employer: Global Technology Solutions Ltd.
Join a dynamic and supportive team as a Photocopier Service Engineer in West London, where you will benefit from a competitive salary of up to £37,000, a company vehicle, and a generous pension scheme. Our commitment to employee growth is reflected in ongoing manufacturer training and a culture that values collaboration and customer service excellence, making this an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Service Engineer in Southall
✨Tip Number 1
Network like a pro! Reach out to your connections in the office technology sector, especially those who have experience with Sharp or similar devices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with installing and setting up print drivers or configuring scan features, make sure to highlight these during interviews. We want to see how you can bring your technical know-how to our team!
✨Tip Number 3
Be proactive! Don’t just wait for job offers to come to you. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar!
✨Tip Number 4
Prepare for the interview! Research common questions for service engineers and think about how your past experiences relate to our needs. We love candidates who can demonstrate their problem-solving skills and customer service prowess!
We think you need these skills to ace Photocopier Service Engineer in Southall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Sharp or similar equipment. We want to see how your skills match the role, so don’t be shy about showcasing your technical background and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your previous experiences make you a great fit for the Photocopier Service Engineer role. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and positively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Sharp multifunction devices and other relevant equipment like Konica Minolta or Lexmark. Be ready to discuss your previous experience with these machines, as well as any IT and networking skills you possess. This will show that you're not just a people person but also technically savvy!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or went above and beyond for a client. This will demonstrate your positive approach and communication skills.
✨Be Punctual and Professional
Arrive on time for your interview and dress appropriately. First impressions matter! Make sure to convey your professionalism and reliability, as these traits are crucial for a Photocopier Service Engineer who needs to meet service targets and maintain a good image with customers.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
