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- Tasks: Lead improvements in backup and storage solutions while providing expert technical support.
- Company: Join a dynamic team in Yeovil, focused on innovative technology solutions.
- Benefits: Enjoy flexible benefits, free parking, and subsidised meals at the on-site restaurant.
- Why this job: Be part of a supportive culture that values continuous learning and professional growth.
- Qualifications: 2+ years experience in Backup and Storage Technologies with strong troubleshooting skills required.
- Other info: SC Security Clearance needed; applications only from British nationals.
The predicted salary is between 42000 - 57000 £ per year.
Location: Yeovil
Salary: up to £57,000
This is a Full time permanent position working 37.5 hours a week, Monday - Friday.
Due to the nature of the clients work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
The site benefits from:
- Easy access to travel links
- Free parking
- Subsidised employee rates at the on-site restaurant
As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.
As a Solutions Engineer you will be responsible for:
- Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements
- Responding to users within set service level agreements (SLA's)
- Providing 3rd line technical support and assisting 1st/2nd line support resolution
- Meeting agreed build standards
- Explaining technical concepts and providing guidance to the Customer
- Assisting the 3rd line support team with projects and problem resolution
- Assisting the 3rd line support team with Microsoft Windows support where applicable
We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience:
- Ability to write technical documentation for all aspects of the technical infrastructure
- Good communication and organisational skills
- Detailed knowledge and understanding of Backup technologies and storage solutions
- Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes
- Strong troubleshooting skills
- Knowledge of help desk system and managing service requests/incidents/problems
- Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems
Desirable skills/qualifications:
- Veritas Netbackup and BackupExec
- IBM Spectrum Protect and Spectrum Protect Plus
- NetApp Filers
- Hitachi Storage
- Highly Available storage solutions
- SAN Fabric
- ITIL certification
- Working knowledge of SM9/SNOW or similar
As an Employee you will benefit from:
- Flexible benefits including, private medical and health insurance, basic cover paid by employer
- Free eye test vouchers
- Company pension scheme
- Income protection after 6 months' service should you be off work due to serious illness
- 23 days holiday rising by 1 day per year to max 25
- Option to purchase/sell additional holiday
- Life insurance
- Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
If you have the skills required please apply now.
Solutions Support Engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Support Engineer
✨Tip Number 1
Familiarise yourself with the specific backup and storage technologies mentioned in the job description, such as Veritas Netbackup and IBM Spectrum Protect. Being able to discuss these tools confidently during an interview will demonstrate your expertise and commitment to the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to Microsoft technologies like Active Directory and SQL. Prepare examples of past experiences where you successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Since communication is key for this role, practice explaining complex technical concepts in simple terms. This will help you convey your knowledge effectively during interviews and show that you can assist customers with varying levels of technical understanding.
✨Tip Number 4
Research the company culture and values at StudySmarter. Tailoring your responses to align with our mission and demonstrating how you can contribute to our goals will make you a more attractive candidate.
We think you need these skills to ace Solutions Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with backup and storage technologies, as well as your troubleshooting skills. Use specific examples that demonstrate your ability to meet customer requirements and improve existing solutions.
Craft a Strong Cover Letter: In your cover letter, explain why you are the ideal candidate for the Solutions Support Engineer role. Mention your relevant experience, technical skills, and how you can contribute to the team. Be sure to address the importance of SC Security Clearance and your eligibility.
Showcase Technical Documentation Skills: Since the role requires writing technical documentation, include examples of any documentation you've created in previous roles. This could be user manuals, troubleshooting guides, or system documentation that showcases your ability to communicate complex concepts clearly.
Highlight Relevant Certifications: If you have any certifications related to ITIL, Veritas Netbackup, or other relevant technologies, make sure to mention them in your application. This will strengthen your profile and show your commitment to professional development in the field.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with backup and storage technologies in detail. Highlight specific projects where you successfully implemented solutions, and be ready to explain the technical concepts behind them.
✨Demonstrate Problem-Solving Skills
During the interview, expect to face scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you've resolved complex issues in the past.
✨Communicate Clearly and Effectively
Good communication is key for a Solutions Support Engineer. Practice explaining technical concepts in simple terms, as you may need to guide customers who are not technically inclined. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Familiarise Yourself with the Company’s Tools
Research the specific tools and technologies mentioned in the job description, such as Veritas Netbackup or IBM Spectrum Protect. Being knowledgeable about these systems will demonstrate your genuine interest in the role and your readiness to contribute from day one.
