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For Companies At a Glance
- Tasks: Design and deliver scalable integration solutions for enterprise customers.
- Company: Join a global team transforming IT service delivery with innovative managed services.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of enterprise integrations and make a real impact across industries.
- Qualifications: Experience as a Solution Architect in ITSM or SaaS, with strong project management skills.
- Other info: Be part of a culture focused on curiosity, growth, and inclusivity.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly.
Key Responsibilities
- Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model.
- Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders.
- Lead configuration and implementation, ensuring integrations are robust and maintainable.
- Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement.
- Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement.
- Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery.
- Provide pre-sales support through solution scoping, effort estimation, and technical expertise.
- Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions.
What We’re Looking For
- Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains.
- Strong track record of managing complex projects involving multiple stakeholders and dependencies.
- Solid understanding of managed service delivery, with a focus on long-term customer success.
- Excellent communication skills, both technical and business-facing.
- A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes.
- Comfortable working in a hybrid environment with occasional travel as required.
- UK-based, with the ability to be onsite in Watford two days per week.
Why Join Us
- Play a pivotal role in shaping how enterprise integrations are delivered, moving beyond outdated project models to modern managed services.
- Work alongside a global team of experts passionate about transforming IT service delivery.
- Deliver solutions that have a meaningful impact across industries.
- Be part of a culture built on curiosity, growth, inclusivity, and shared success.
Solution Architect – ITSM Integrations (Hybrid) employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect – ITSM Integrations (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to solution architecture and ITSM integrations. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio of your past projects and solutions you've designed. This will not only demonstrate your capabilities but also give potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Solution Architect – ITSM Integrations (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with integration solutions and project management. We want to see how your skills align with the role of a Solution Architect, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical challenges you've tackled in the past. We love seeing how you approach problems and come up with innovative solutions, especially in ITSM or SaaS environments.
Communicate Clearly: Since this role involves liaising with various stakeholders, make sure your written communication is clear and concise. Use straightforward language to explain your ideas and experiences, as we value effective communication just as much as technical expertise.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Integration Solutions
Make sure you brush up on your knowledge of integration solutions, especially within ITSM and SaaS. Be ready to discuss specific examples of how you've designed scalable and resilient solutions in the past. This will show that you understand the technical requirements and can apply them effectively.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing complex projects. Highlight how you've defined project scopes, created delivery plans, and managed risks. Use real-life examples to illustrate your ability to oversee milestones and coordinate with multiple stakeholders.
✨Communicate Like a Pro
Since this role involves both technical and business-facing communication, practice explaining complex concepts in simple terms. Think about how you can convey your ideas clearly to different audiences, whether they are technical teams or business stakeholders.
✨Stay Current with Industry Trends
Familiarise yourself with the latest trends in integration, automation, and SaaS. Be prepared to discuss how these trends can influence your solutions and drive innovation. Showing that you're proactive about staying updated will impress your interviewers.