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- Tasks: Lead technical design for ServiceNow implementations and ensure high-quality solutions.
- Company: Join a leading tech firm focused on innovative ServiceNow solutions.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Active DV security clearance needed; ideal for those passionate about tech in regulated sectors.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Proven experience in ServiceNow architecture and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Requirements
- Proven experience as a ServiceNow Technical Architect or senior technical lead
- Deep expertise across ITSM, ITOM, and CMDB / CSDM
- Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
- Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
- Experience delivering complex, enterprise-scale solutions end-to-end
- Strong leadership and stakeholder management skills
- Excellent communication skills, able to engage both technical and non-technical audiences
- Must hold active DV security clearance
- ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
- Desirable ServiceNow Certified Technical Architect (CTA) or working towards
- Experience with AI/ML capabilities within the ServiceNow platform
- Background in public sector, defence, or highly regulated environments
- Additional ServiceNow certifications across ITOM or other modules
- Knowledge of ITIL frameworks
Responsibilities
- Lead end-to-end technical design across ServiceNow implementations, focusing on ITSM, ITOM, and CMDB
- Define architecture standards, integration patterns, and platform strategy across engagements
- Produce high-quality solution architecture and design documentation
- Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
- Act as the senior technical escalation point across the full delivery lifecycle
- Conduct design and code reviews, ensuring quality and consistency
- Identify and mitigate technical risks across programmes
- Oversee platform health including performance, instance strategy, and upgrade planning
- Build trusted relationships with senior client stakeholders
- Lead solution workshops, scoping sessions, and architectural discussions
- Translate complex requirements into clear, deliverable technical solutions
- Support pre-sales activities including proposals and demos
ServiceNow Technical Architect employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that ServiceNow Technical Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your hands-on development work with ServiceNow. Highlight your experience with ITSM, ITOM, and CMDB to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Be ready to explain complex technical concepts in simple terms, as you'll need to engage both technical and non-technical audiences.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive roles listed there, and it’s a great way to get noticed by our hiring team. Plus, it shows you're serious about joining us!
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your proven experience as a ServiceNow Technical Architect or senior technical lead. We want to see how your deep expertise in ITSM, ITOM, and CMDB/CSDM can shine through in your application.
Get Technical: Don’t hold back on showcasing your hands-on development skills! We’re looking for someone who knows their way around Flows, Business Rules, and custom applications. Be specific about your technical capabilities and how they relate to the role.
Communicate Clearly: Remember, we need someone who can engage both technical and non-technical audiences. Use clear and concise language in your application to demonstrate your excellent communication skills. This will help us see how you can bridge the gap between different stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM, ITOM, and CMDB. Be ready to discuss your hands-on experience with Flows, Business Rules, and integrations like REST and SOAP. The more specific examples you can provide, the better!
✨Showcase Your Leadership Skills
As a ServiceNow Technical Architect, you'll need to demonstrate strong leadership and stakeholder management skills. Prepare to share instances where you've led teams or managed client relationships effectively. Highlight how you’ve navigated complex projects and kept everyone on the same page.
✨Communicate Clearly
You’ll be engaging with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. Think about how you can break down your past projects and solutions into digestible pieces that anyone can understand.
✨Prepare for Technical Challenges
Expect to face some technical questions or scenarios during the interview. Brush up on your problem-solving skills and be ready to discuss how you would approach design and code reviews, as well as how you’d mitigate technical risks in a project.